We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute. To learn more about CIBC, please visit CIBC.com (https://www.cibc.com/en/about-cibc.html) **What You’ll Be Doing** You will be accountable for establishing and managing end to end frontline platform processes impacting client and user experiences, by initiating and leading strategic process optimization projects and programs directly resulting in improvements for the platforms and channels supported by Personal and Business Banking. As a Senior Manager, you will focus on applying best-in-class practices in Process Improvement, Project Management and Change Management methodologies, resulting in improvements to business processes, customer experience and operational efficiency. You will ideate and collaborate with people at all levels in the organization, creating partnerships to deploy innovative solutions building bank of the future. _At CIBC we enable the work environment most optimal for you to thrive in your role you’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-2 days per week on-site, while other days will be remote._ **How You’ll Succeed** + **Leadership -** You will work with team members to set goals and motivate teams to achieve them. You can identify and remove barriers that slow or prevent the successful completion of project/program objectives. You can work within the organization to inspire change. You have experience mentoring junior team members in different aspects of process engineering and/or other improvement methodologies. + **Process and Project Management -** You will build a culture of collaboration with stakeholders across various channels and products to assess and evaluate impact of changes proposed to frontline platform processes, acting as the process owner. You will also work with the partners in various lines of business to identify gaps and improvement opportunities within platform processes, and lead cross-functional efforts to implement impactful changes across the organization with positive client and user experience. + **Stakeholder Management -** You will build strong strategic relationships with the ability to negotiate and influence business partners to ensure alignment of initiatives and individual deliverables across dependent process improvement and client experience initiatives. You are a great listener with excellent communication skills. You can communicate clearly and concisely to partners in all levels of the organization. + **Problem Solving -** You can develop creative solutions and new ways of thinking about issues and opportunities, leveraging data and voice of client/user information. **Who You Are** + **You can demonstrate 3 to 5 years of work experience** in applying project management best practices and process improvement methodologies. **It's an asset** to have Lean Six Sigma certification, experience with Frontline platforms such as Compass, CRM, transformation initiatives. + **Your influence makes an impact.** You know that relationships and networks are essential to success. You inspire outcomes by making yourself heard. + **You're driven to succeed.** You are motivated by accomplishing your goals and delivering your best to make an impact. + **You look beyond the moment.** You make decisions and take actions that will make a difference today and tomorrow. You proactively seek new opportunities to define what's possible. **What CIBC Offers** At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck. + We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program. + Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients. + We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development. *Subject to plan and program terms and conditions **What you need to know** + CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com + You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit. + We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us. **Job Location** Toronto-81 Bay, 23rd Floor **Employment Type** Regular **Weekly Hours** 37.5 **Skills** Analytical Thinking, Application Development, Application Testing, Emerging Technologies, People Management, Project Management Technology, Technical Leadership, Work Collaboratively At CIBC, we are in business to help our clients, employees and shareholders achieve what is important to them. Our ability to create value for all CIBC stakeholders is driven by a business culture based on common values: Trust, Teamwork and Accountability. Working with CIBC makes you a part of a work environment committed to our clients, employees and communities - a place where you can excel. Every day, our 44,000 employees help our clients achieve their financial goals, because what matters to our clients, matters to us.