Sr. Learning Program Manager, Just Walk Out
Amazon.com
As part of the AWS Solutions organization, we have a vision to provide business applications, leveraging Amazon’s unique experience and expertise, that are used by millions of companies worldwide to manage day-to-day operations. We will accomplish this by accelerating our customers’ businesses through delivery of intuitive and differentiated technology solutions that solve enduring business challenges. We blend vision with curiosity and Amazon’s real-world experience to build opinionated, turnkey solutions. Where customers prefer to buy over build, we become their trusted partner with solutions that are no-brainers to buy and easy to use.
Are you a full-cycle learning professional with proven experience delivering innovative learning solutions? Are you excited by invention and innovation? Do you thrive in bringing technology solutions to third party customers to grow and evolve their businesses?
Our Just Walk Out technology Global Education team is seeking an innovative, analytical, and full cycle Sr. Learning Program Manager to define, build and implement game-changing, just-in-time learning solutions at scale. Our mission is to be Earth's most innovative and accessible knowledge provider - helping Just Walk Out technology internal and external partners unlock the future of retail. We deliver world-class, scalable knowledge solutions that simplify even the most complex concepts. Our solutions provide users actionable insights at their moment of need, and boost performance to reach KPI targets.
Key job responsibilities
In partnership with your Global Education peers, you will deliver innovative, scalable knowledge solutions to support our Just Walk Out customers in achieving their business priorities. You will define business and end-user learning requirements, and partner with technology experts – internal and external – to deploy embedded learning capabilities to our diverse audiences.
You will collaborate with subject matter experts to design and maintain knowledge resources which enable moment of need self-service knowledge acquisition and which drive measurable performance impact. You will ensure solutions support friction-free access through all needed media (Guided workflows, AR, VR, and other digital learning) and tools (3P tools, phones, tablets, computers).
A day in the life
You exercise a high degree of ownership, strong business acumen, and excellent communication to support the development of technically embedded learning solutions.
You consult with cross-organizational peers and third party customers to evaluate performance needs, and demonstrate experience-based high judgement to recommend the appropriate, bar-raising solutions. You Earn Trust with stakeholders to construct and prioritize forward-looking development roadmaps which optimize development capacity and maximize deliverables in a defined period.
You dive deep into details with subject matter experts to define end user personas and performance requirements. You develop globally scalable, repeatable knowledge and skill acquisition strategies that are easily adopted, and optimized for defect-free performance execution. Your solutions measurably enable customers to achieve targeted business impact outcomes, and integrate seamlessly with tech solutions and operational processes.
You relentlessly seek out voice of customer feedback to validate real-world efficacy and continuously improve solutions. You use a combination of objective data and anecdote to continuously improve end-user experience and deliver on our customer promise.
You thrive in a fast-paced, ambiguous environment and operate with a high sense of urgency to deliver results on time and on target.
Up to 25% travel required.
About the team
ABOUT AWS:
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Are you a full-cycle learning professional with proven experience delivering innovative learning solutions? Are you excited by invention and innovation? Do you thrive in bringing technology solutions to third party customers to grow and evolve their businesses?
Our Just Walk Out technology Global Education team is seeking an innovative, analytical, and full cycle Sr. Learning Program Manager to define, build and implement game-changing, just-in-time learning solutions at scale. Our mission is to be Earth's most innovative and accessible knowledge provider - helping Just Walk Out technology internal and external partners unlock the future of retail. We deliver world-class, scalable knowledge solutions that simplify even the most complex concepts. Our solutions provide users actionable insights at their moment of need, and boost performance to reach KPI targets.
Key job responsibilities
In partnership with your Global Education peers, you will deliver innovative, scalable knowledge solutions to support our Just Walk Out customers in achieving their business priorities. You will define business and end-user learning requirements, and partner with technology experts – internal and external – to deploy embedded learning capabilities to our diverse audiences.
You will collaborate with subject matter experts to design and maintain knowledge resources which enable moment of need self-service knowledge acquisition and which drive measurable performance impact. You will ensure solutions support friction-free access through all needed media (Guided workflows, AR, VR, and other digital learning) and tools (3P tools, phones, tablets, computers).
A day in the life
You exercise a high degree of ownership, strong business acumen, and excellent communication to support the development of technically embedded learning solutions.
You consult with cross-organizational peers and third party customers to evaluate performance needs, and demonstrate experience-based high judgement to recommend the appropriate, bar-raising solutions. You Earn Trust with stakeholders to construct and prioritize forward-looking development roadmaps which optimize development capacity and maximize deliverables in a defined period.
You dive deep into details with subject matter experts to define end user personas and performance requirements. You develop globally scalable, repeatable knowledge and skill acquisition strategies that are easily adopted, and optimized for defect-free performance execution. Your solutions measurably enable customers to achieve targeted business impact outcomes, and integrate seamlessly with tech solutions and operational processes.
You relentlessly seek out voice of customer feedback to validate real-world efficacy and continuously improve solutions. You use a combination of objective data and anecdote to continuously improve end-user experience and deliver on our customer promise.
You thrive in a fast-paced, ambiguous environment and operate with a high sense of urgency to deliver results on time and on target.
Up to 25% travel required.
About the team
ABOUT AWS:
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
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