OneSource Virtual (OSV) has helped more than 1,000 Workday customers take their teams from transactional to transformational with innovative technology and services for HR, payroll, and finance. Founded in 2008, OSV is the leading exclusive provider of Business-Process-as-a-Service (BPaaS) solutions for Workday, delivering services with unparalleled choice, unwavering commitment, and uncompromising support. OneSource Virtual’s global headquarters is located in Dallas, Texas, with additional locations across North America and Europe. Find your company’s solution at www.onesourcevirtual.com.

Position Summary/Objective

The Sr. Fulfillment Processor is responsible for processing payroll checks, payroll advices, Year End files, Garnishment files, Benefit files and FAO files. The position is expected to complete tasks, such as printing files, running inserting and postage machines, and creating shipping documents (FedEx, UPS, etc.) with special attention to quality standards, accuracy, and timeliness. The Sr. Fulfillent Processor will also support the fulfillment team by overseeing processing, providing training, distributing jobs to team members, and providing subject-matter expertise.

Essential Functions/Duties/Responsibilities

Monitor tickets to ensure service level agreements and high customer satisfaction levels are being metAdhere to standard operating procedures (SOPs) and guidelines to process fulfillment jobsExercise effective attention to detail to ensure that fulfilment jobs are processed accurately and timely.Support  the fulfillment team by:Ensuring Payroll/Garnishments/Benefits/FAO have all been processed.Ensuring all Fulfillment Processors are following proper procedures.Ensuring all packages have been picked up by FedEx/UPS at the end of the day.Ensuring all Salesforce items have been updated by EODWork with vendors to ensure all equipment is maintained to a high standard of operationFacilitate special internal requests to applicable OSV departmentsEnsure 5S duties have been completed.Adhere to security protocols to seguard confidential, proprietary, and customer data.Adhere to attendance requirements and works extended work schedules & flexible hours during seasonal peak periods to support department needs.Assist with special projects as needed

Competencies

Energetic and positiveProblem solverExcellent customer service skillsFlexible in a changing environmentStrong organizational skills with ability to multi-task and support multiple customers effectively in a fast-paced environmentWorks closely with others in a team, supporting collective goalsDetail Oriented with good  time management skillsAbility to establish and maintain effective working relationshipsStrong data entry and research skillsFollows direction with ability to meet deadlines

Supervisory Responsibility

This role does not have any supervisory responsibilities

Qualifications and Experience

High School graduate, GED or equivalent; higher education preferredExperience in Microsoft Word and proficiency in ExcelThe Fulfillment Processor must be able to lift up to 50 lbs and stand for extended periods of time

Preferred Skills

Knowledge of inserting equipment and mail machinesExperience with FedEx/UPS and USPS processesAssociates degree or higher preferred       

You are encouraged to learn and share ideas when you join the OneSource Virtual team. We reward innovative thinking, fresh perspectives, creative collaboration, and hard work. As an organization experiencing routine strategic growth, we are always on the lookout for intelligent, talented, and forward-thinking professionals to join our team. OSV employees enjoy a values-based culture, upward mobility, and professional development with opportunities of all kinds.