The Sr Field Rental Technician is an experienced, highly skilled mobile repair technician performing repairs on many types of rental construction equipment. Types of equipment ranging from earthmoving, aerial, landscaping, and material handling equipment. Majority of repairs will be on a jobsite or in a mobile environment. Repairs will range from general repairs and maintenance, up to more complex repairs on hydraulic, electrical and diesel engines.
This position reports directly to the Rental Repair Supervisor (RRS) supporting the overall service efforts at the Rental Operations Facility (ROF), but primarily repairing and servicing current customers with repair needs in the field. The Sr Field Rental Tech will also play a key role to teach and train other associates passing on their in-depth rental repair and equipment knowledge.
This position will be required to be on call with rotating schedule including nights and weekends and will performs other duties listed on this job descriptions as well as other duties assigned by the Rental Repair Supervisor.
Key Responsibilities:10% Communicate Operating Procedures - Provides expert knowledge to all Rental associates and customer in the proper operation of the equipment and standard operating procedures70% Diagnose, Maintain and Repair Equipment - Diagnose, maintain and repair all components of the machine, including gas and diesel engines, hydraulics, electrical systems, fuel systems, and brake systems10% Document Work - Documents all work performed on tablet technology, including completion of work orders to capture parts usage and labor, performing parts inventory counts, etc.; Performs aerial lift inspections according to required checklist5% Operate Forklift - Safely operates forklift to load, unload, and move equipment and materials in the shop and yard5% Proper Storage and Disposal of Materials - Follows safety protocol, including proper storage of supplies and fuel, proper disposal of waste oils and fluids, and proper lifting and moving of materials and equipment
Direct Manager/Direct Reports:This position typically reports to Rental Repair SupervisorThis position has 0 Direct Reports
Travel Requirements:Typically requires overnight travel less than 10% of the time.
Physical Requirements:Must continuously stand or walk or regularly requires lifting/handling/carrying material or equipment of moderate weight (8-20 pounds).
Working Conditions:Usually in a comfortable environment but with regular exposure to factors causing moderate physical discomfort from such things as dust, fumes or odors.
Minimum Qualifications:Must be eighteen years of age or older.Must be legally permitted to work in the United States.Experience and ability to perform advanced troubleshooting and repairs on electrical systems, hydraulic systems, and diesel enginesAbility to read and understand detailed schematics (electrical and hydraulic) to determine source of mechanical failureAbility to read technical and service manuals Competent in the use of tablet and computer technology to document service workAbility to consistently and accurately document work performedGood communication and organization skills Ability to multi-task, prioritize, and work efficientlyAbility to work independentlyExperience, ability and desire to provide an excellent customer serviceAbility to safely lift 80 lbs minimumAbility to operate in extreme outdoor working conditionsRequires a valid driver's license with safe driving record in order to drive in a CMV capacity, including passing a road test and obtaining a DOT medical certificateMust be at least age 21 to drive in a CMV capacityWorking knowledge of handheld technology (smartphone, laptop, tablet)
Preferred Qualifications:Working knowledge of Microsoft Office SuiteDemonstrated ability to collaborate and work effectively with cross-functional teamsDemonstrated project management skillsExcellent written and verbal communication skillsResides within 45 miles of target city (ROF Location)5+ years of road tech experience in the equipment rental industry Ability to self-direct and work independentlyMaintain a professional appearance and provide a positive company imageAble to adapt to unforeseen circumstances, including weather, traffic, and business needsEffective in organization, prioritization, problem solving, and troubleshooting skills
Minimum Education:The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.
Preferred Education:No additional education
Minimum Years of Work Experience:5
Preferred Years of Work Experience:No additional years of experience
Minimum Leadership Experience:None
Preferred Leadership Experience:None
Certifications:None
Competencies:Action OrientedBeing ResilientBusiness InsightsCourageDecision QualityManages AmbiguityCollaboratesEnsures AccountabilitySituational AdaptabilityValues DifferencesCommunicates EffectivelyCustomer Focus