THE ROLE

In close partnership with NewCo’s VP of Infrastructure and Operations, the Sr. Director, Production Operations is a strategic and hands-on leadership role responsible for overseeing the operational efficiency and scalability of IT infrastructure and services. This position ensures seamless delivery of IT services to support the organization’s strategic objectives and operational needs. The ideal candidate is a visionary leader with strong technical expertise and a proven track record of managing complex IT environments.

REPORTS TO

VP, Infrastructure Services

TEAM

Team consists of FTEs, Contractors, and a Third-Party Managed Service Provider

LOCATION

Preference for this person to be based in Raleigh, NC or Bangalore, India; hybrid / remote +30% travel also acceptable.

WHAT YOU WILL DO

Oversee optimization of ITSM processes, including incident, problem, change, and configuration management. Monitor and analyze ITSM metrics and KPIs, driving improvements in operational efficiency and service quality. Collaborate with cross-functional teams to ensure IT services align with business needs and deliver maximum value.  Lead the incident management process to ensure rapid identification, escalation, resolution, and documentation of incidents. Lead the team to conduct blameless post-incident reviews to identify root causes and implement corrective actions. Monitor incident trends and drive continuous improvements to reduce recurrence and improve response times. Manage the lifecycle of problems, from identification and analysis to resolution and prevention. Collaborate with technical teams to perform root cause analysis (RCA) and implement long-term fixes. Drive proactive problem management initiatives to mitigate potential risks and enhance system reliability. Manage the day-to-day operations of the IT service desk, ensuring timely and efficient resolution of employee support requests. Establish and enforce service desk standards, SLAs, and escalation procedures. Drive initiatives to enhance employee support experiences, including self-service tools and knowledge base resources. Monitor service desk performance through metrics and KPIs, implementing improvements as needed.

WHO YOU ARE

Education: Bachelor's degree in information technology, Computer Science, or a related field. Experience: Minimum of 8 years of experience working with the ServiceNow platform, with at least 5 years in a leadership role within a similar-sized global organization, managing a diverse technology team across time zones.  Rapid Problem-Solving: Utilize your adaptability and problem-solving skills to swiftly address stakeholder challenges and remove roadblocks to adoption at scale Technical Expertise: Deep understanding of ServiceNow platform, best practices to optimize development lifecycle, development best practices, and understanding of ITSM, HR, SIR, VM modules.   Leadership Skills: Proven ability to lead and inspire a team of technology professionals, fostering a culture of collaboration and continuous improvement.  Strategic Thinking: Strong strategic thinking and problem-solving skills, with the ability to develop and execute a long-term technology vision.  Communication Skills: Excellent communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels of the organization.  Vendor Management: Experience in managing vendor relationships and negotiating contracts to ensure the best value for the organization.

OUR CULTURE

Spread across operating companies, teams, and time zones, the NewCo culture is a powerful unifying force. It’s a commitment to continuous improvement and striving for better every day. It’s facing challenges head on, speaking your mind, and being yourself. It’s working together for a sustainable future. It’s celebrating wins and learning from failures as a team.

OUR VALUES

We build extraordinary teams for extraordinary results. We invest in our people. We are always leaning into the next challenge, imagining the next breakthrough, and designing the next innovation.

Customer success inspires our innovation. Our story is intertwined with our customers’. Their goals are our inspiration. Our innovations are their path to success. Together, we make each other better.

Kaizen is our way of life. Kaizen means we can always do better. It’s the reason we never settle. This commitment to better is the key to our growth and deeply ingrained in our culture: learning from our successes and failures, growing as individuals and teams, and always looking for ways to improve.

We compete for shareholders. Competing for shareholders keeps us on task, always looking for the most efficient ways to improve our companies’ performance. The better we serve our customers, the more value we create, to fuel innovation across our businesses. This helps us keep loyal shareholders and employees, for the long haul.

NEWCO OVERVIEW

Every day, engineers transform scientific potential into real-world impact, reshaping how we live and work. At this pivotal moment in technology, Fortive is creating a focused, standalone company poised to capitalize on powerful long-term trends with mission critical technologies advancing an electrified and digital future. Our team of scientists, engineers, and technologists is joining forces to pioneer solutions that will shape the future of industry.

Introducing NewCo¹, a global technology company uniting trusted brands solving tough challenges to speed breakthroughs at leading companies, research institutions, and governments, across the semiconductor/communications/diversified electronics, industrial manufacturing, utilities, and aero, defense, and space industries.

NewCo is fueled by a global team of changemakers, committed to continuous improvement and a strong culture rooted in disciplined execution. For more information please visit: https://careers.fortive.com/newco-opportunities/

 

¹ Official name to be announced soon.  
 

Fortive Corporation Overview

Fortive’s essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions.

We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We’re a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions.

We are a diverse team 18,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.

At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference.

At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.