Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

Reporting to the SVP, Global People Product and Service Delivery, the Sr. Director, Strategic Enterprise Workforce Planning will enable enterprise wide workforce planning, monitoring and governance processes to proactively manage our headcount growth to align with ServiceNow financial growth.

This role partners closely with senior leaders across all business functions, as well as with HR, Finance, Workplace Services, People Insights and Organizational Workforce Planning and Skills, to design and execute best in class workforce management strategies and tactics, aligned with ServiceNow’s goals, industry workforce dynamics and trends.

This role is pivotal in steering the workforce planning council's strategic direction, optimizing the HC to NNACV (Headcount to Net New Annual Contract Value) transition, and ensuring alignment with business and Global People objectives. The position involves decision-making in collaboration with stakeholders and spearheading implementation initiatives across new locations.

 

What you get to do in this role

· Drive the enterprise Workforce Planning Council’s agenda, fostering alignment with organizational goals and HC to NNACV transformation strategies.

· Partner with business leaders, Finance and Global people to identify, prioritize, and execute critical decisions to achieve optimal outcomes.

· Analyze HC contributions to NNACV growth, ensuring effective resource allocation and measurable impact.

· Lead and oversee the rollout of strategic initiatives in new locations, ensuring seamless execution and adherence to objectives

· Build and maintain strong relationships with cross-functional teams to ensure cohesive planning and execution.

· Develop and utilize metrics to track the success of HC-to-NNACV transformation efforts and inform continuous improvement.

· Drive alignment and accountability within the workforce planning process, including identifying and monitoring key metrics

· Evaluate business and market data to determine optimal enterprise guidance around key talent levers and ensuring compliance

· Assess requests from business related to changes or modifications to existing guidance

· Establish and maintain governance, reporting, and feedback mechanisms to support business leaders throughout implementation of workforce council decisions and execution of workforce plans

· Drive enterprise mindset for continuous improvement in workforce planning, leveraging benchmarking, with focus on metrics and outcomes

· Partner with Finance to integrate Workforce Planning into corporate planning processes and promote shared accountability across business unit

· Partner with business unit workforce planning pods to drive alignment, execution, and compliance of enterprise workforce planning goals and support pods throughout the annual planning process

· Partner with Data Analytics to generate reports and analytics to provide insights on headcount trends, including progress against assigned targets

· Collaborate with HR Business Partners and COE leads to ensure alignment with workforce planning efforts

· Provide thought leadership to improve integration/automation of workforce planning systems, tools, and processes

Qualifications

To be successful in this role you have:

· Proven experience (10+ years) serving in a strategic leadership position, preferably in driving enterprise-wide organizational transformation initiatives.

· Strong analytical and decision-making skills, with a focus on measurable business outcomes.

· Expertise in resource allocation and operational execution in complex environments.

· Excellent communication and collaboration skills across diverse teams and stakeholders.

· Ability to navigate and influence within a dynamic, fast-paced organization.

· Experience conducting enterprise workforce planning, either within HR or Finance

· Experience with HRIS and FP&A systems, including Workday, Anaplan or others

· Strong communication/presentation skills (verbal and written) with demonstrated ability to articulate high-level plans; comfortable interacting and communicating with all levels

· Proven ability to engage and influence executive stakeholders

· Confidence in handling ambiguous and fluid situations 

· Good understanding of cultural and geographical differences and practices 

· Bachelor’s degree; MBA or relevant graduate degree or similar academic experience is a plus

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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