Description We are seeking a Sr. Customer Service Representative to join our team based in Winchester, Virginia. This role involves interacting with customers, handling inquiries, and managing data in a fast-paced environment. The employment opportunity offers a long term contract. Responsibilities: • Answer inbound calls from customers, providing comprehensive support and assistance • Utilize various computer programs and CRM systems to process customer requests and maintain customer records • Undertake high-volume data entry tasks to ensure all customer data is accurately recorded and updated • Use ERP - Enterprise Resource Planning and Epic Software to manage customer accounts and track customer interactions • Conduct follow-ups with inspectors on assigned work to ensure tasks are completed on time • Utilize MS Office, particularly Outlook, to manage communications and schedule tasks • Manage customer credit applications, ensuring all information is processed accurately and efficiently • Maintain and update customer credit records as needed • Leverage strong computer skills to navigate and use various databases and online systems efficiently • Work effectively in a fast-paced environment, managing multiple tasks and priorities simultaneously. Requirements • Proficient in computer programs with a focus on MS Office Suite • Experience in customer relationship management (CRM) • Capable of high-volume data processing • Familiarity with Epic Software and Epic System • Knowledge of Enterprise Resource Planning (ERP) and Oracle Enterprise Resource Planning Cloud • Skilled in answering inbound calls in a professional manner • Understanding of benefit and billing functions • Proficient with claim administration • Ability to perform data entry tasks accurately and efficiently • Experience with high-volume data entry • Excellent communication skills, both written and verbal • Proven ability to problem-solve and handle difficult situations with tact and diplomacy • Ability to multitask and prioritize in a fast-paced environment. Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .