What Field and Call Center Support contributes to Cardinal Health:

Customer Service, Technical is responsible for establishing, maintaining, and enhancing customer business through effective implementation and/or support of Cardinal Health's products and services.

Field and Call Center Support is responsible for managing logistics, analytics and performance metrics.

Accountabilities:

Provide customer service to clients (answering calls and/or tickets management)Manage department inventoryMaintain up to date services documentation and ensure all documents are process in a timely mannerAssist department with other clerical duties such as, but not limited to: answering calls, verifying invoices, keep files up to date; among othersProcess invoices for services, rents, and parts to EBS customersEnsure that all necessary products are available in the EBS department

Qualifications:

High School Diploma or equivalent experience will be considered3 years of experience in Technical Customer Service is preferredFluent in English and Spanish written and verbal is required.Basic computer skills in Microsoft Office products, Microsoft Excel Knowledge is requiredCustomer service, problem solving, and analytical skills are requiredLift weight from 30 pounds or more as necessary is requiredExperience in ERP is highly preferredWork schedule: Monday to Friday 8:00am to 5:00pm

What is expected of you and others at this level

Effectively applies knowledge of job and company policies and procedures to complete a variety of assignmentsIn-depth knowledge in technical or specialty areaApplies advanced skills to resolve complex problems independentlyMay modify process to resolve situationsWorks independently within established procedures; may receive general guidance on new assignmentsMay provide general guidance or technical assistance to less experienced team members

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

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