Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Team Summary

The Client Services function provides industry-leading operational support to Visa’s clients around the world. With our deep knowledge and expertise, we bring the voice of the customer into the design, development, and successful deployment of Visa products and services. We are trusted partners to Visa’s clients, providing expertise to support and successfully grow their business.

Client Contract Management (CCM) team, as part of the Client Services function, supports Visa’s global strategy by managing the governance and contracting process of client contracts (from draft development and negotiation through to securing internal approvals, execution, auditing and reporting).

What a Senior Contracts Manager, Client Contract Management does at Visa:

This role is part of the Asia Pacific CCM team, and will be based in Pasay office. The ideal candidate will be self-directed, analytical and a strategic thinker.

Serve as the key CCM contract owner for the assigned markets in managing and facilitating end-to-end client contract management process which includes reviewing and processing contract requests, contract drafting, managing stakeholders’ approvals, contract issuance, and execution within agreed Service-Level Objectives (SLOs).

Liaise with various stakeholders including Account Executives, Products, Legal, Finance, Audit etc to ensure that contracts are developed and approved consistently and promptly in accordance with relevant policies and procedures.

Serve as Subject Matter Expert to onboard new and manage changes to existing contract types, establish contract workflow and reporting process, lead team training and knowledge-sharing efforts to other CCM members, and assimilate it into CCM day-to-day operations.

Liaise with internal stakeholders e.g. Technology team, Global Sales and Commercial Operations (GS&CO) team, CS Project Management Office (PMO) to discuss, test, and deploy fixes and enhancements tickets for Contract Lifecycle Management (CLM) tool i.e. Apttus/Icertis and Customer Relation Management (CRM) tool i.e. Microsoft Dynamics. This requires profound working knowledge of both tools and CCM day-to-day operations to be able to identify issues and enhancement opportunities, and liaise with relevant stakeholders to assess potential upstream or downstream impact in our workflow. Strong project management and critical thinking skill is needed to work with multiple stakeholders including other regions’ CCM colleagues in prioritizing tickets to meet timeline, and apprise CCM Management of potential delays.     

Manage post-contract administration activities including and not limited to distribution of contract information to all necessary stakeholders, handling of hardcopies, contracts filing, database management, audit enquiries, and other post-execution activities independently with limited supervision.

Maintain accurate and timely records and documents associated with all contracts for management reporting, capacity planning, as well as for audit purpose.

Identify and implement process improvements for assigned markets and / or contract types, and provide value-add services to our stakeholders and business partners.

Proactively participate in special assignments and providing ad-hoc support and reporting as required, including but not limited to supporting other regions’ colleagues as needed.

This is an individual contributor role with a potential to grow into a people manager role when the need arises.

Why this is important to Visa     

The Senior Contracts Manager is a subject matter expert in managing and administering client contracting process, from contract drafting request through to executed contract distribution, by working with various stakeholders of all levels. Subjected to audit reviews, Senior Contracts Manager, as part of CCM team, ensures designated contracts are aligned with business processes and controls established by various Visa corporate policies and compliant with industry-specific rules and regulations, while continually looking for opportunities to optimize such process and controls.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Projects you will be a part of:

As part of the CCM team, you will get the opportunity to work on strategically important projects for Visa in addition to the core responsibilities of a Senior Contracts Manager. This includes, but not limited to:

Collaborating with our stakeholders including other region CCM colleagues, Legal, Finance, Sales, Products, Client Services etc, continuously looking for opportunities to optimize CCM processes and workflow to drive process improvements and efficiency;

Participate in special assignments and providing ad-hoc support and reporting as required, including supporting other regions’ colleagues as needed.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications

What you will need:

•Required education: Bachelor’s degree at minimum.
•At least 10 years of experience in contract management or in combination with
managing sales operations, preferably in the payment services industry and
related credit and debit processing industries, banking and financial
institutions, technology and digital payments, fintech.
•Prior experience managing staff in a dynamic, fast-paced work environment
required.
•Highly organized self-starter with strong attention to detail, able to multi-task
and to follow procedures-driven process in managing requests from
stakeholders across various functions at all levels of management throughout
Visa under minimal supervision within agreed Service-Level Objectives (SLOs).
•Responsible for own workflow assignments and must be able to take the
initiative to resolve problems and meet tight deadlines especially during peak
period.
•Team oriented, collaborative, diplomatic and flexible.
•Openness to active developmental feedback and coaching from peers and
managers.
•Excellent proficiency in professional business English both written and verbal.
•Experience with Contract Lifecycle Management (CLM) tool, Customer
Relationship Management (CRM) tool, eSignature tool, and computer
applications including Microsoft Office (Word, Excel, PowerPoint, Outlook) is
required.
•Experience with data analytical tool e.g. Power BI, Tableau etc. for
management reporting purpose.

What will also help:

•Strong understanding of Visa Products and Services.