OPENTEXT 
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

 

The opportunity:

The OpenText Cloud Success Services Team is currently searching for a Senior Cloud Application Consultant to support OpenText solutions deployed within the OpenText Cloud.  The successful candidate will be a technically resourceful individual with the ability to provide exceptional customer service and Production System Administration in a challenging and rewarding environment.

You will be joining a growing team that provides world class operational service including hands on troubleshooting and administration to a variety of enterprise customers.  You will be required to collaborate with cross-functional teams to ensure that Service Levels are met, and customer satisfaction is achieved.
 

You are great at:

Utilizing exceptional written and verbal communication skills while demonstrating a high level of customer focus and empathy.Responding to and solving customer technical requests, show an understanding of the customer's managed hosted environment and applications within the OpenText Cloud, enabling resolution of complex technical issues.Collaborating on cross-functional and cross-product technical issues with a variety of resources including Product support, IT, Network Operations and Professional Services.Responding to and troubleshooting alerts from monitoring of applications, servers and devices sufficient to meet service level agreements.Operating, managing, and administering production applications while following documented policies and procedures.Working under general guidance with results reviewed periodically, seeking approval from others on matters outside of job or role as needed.

 

What it takes:

Extensive experience working within an IT support or consulting environment working with enterprise-level multi-tiered applications and supporting technologies.Extensive experience delivering service within an ITIL based service delivery model.Extensive experience working with cloud platform technologies (AWS, Google Cloud, Azure, etc..)Windows, UNIX, VMware, Kubernetes and Application administration skills in a TCP/IP networked environment.Extensive experience with configuration and management of web/application servers (IIS, Apache, Tomcat, JBoss, etc.).Advance knowledge working with relational DBMS (MS SQL Server, PostgreSQL/Postgres, Oracle, mySQL) desirable.Experience programming/scripting (e.g. SQL, .sh/.bat, Java, JavaScript).Strong desire to provide exceptional customer service efficiently with a high focus on first call resolution.Role requires working in 24/7 on-call shifts on a rotational basis to provide restoration of service for major incidents and project schedules, deadlines, system reliability issues, customer issues and/or time zone differences.

Academic

University/College degree within a related discipline or equivalent work experience

 

Work Environment

General office environment. Role requires working in shifts on a rotational basis. 24/7 Shift Coverage model participation in an on-call shift rotation.

 

 

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at hr@opentext.com. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.