About Rimini Street, Inc.

Rimini Street, Inc. (Nasdaq: RMNI), a Russell 2000® company, is a global provider of end-to-end enterprise software support and innovation solutions and the leading third-party support provider for Oracle, SAP and VMware software. The Company offers a comprehensive portfolio of united solutions to run, manage, support, customize, configure, connect, protect, monitor, and optimize enterprise application, database, and technology software. The Company has signed thousands of contracts with Fortune Global 100, Fortune 500, midmarket, public sector and government organizations who selected Rimini Street as their trusted, proven mission-critical enterprise software solutions provider and achieved better operational outcomes, realized billions of US dollars in savings and funded AI and other innovation investments.

We are actively seeking a Sr. Client Success Manager. This is a hybrid position that requires 2 days in our Tokyo ​office.

Position Summary

We are seeking an experienced Sr. Client Success Manager who will be responsible for managing and expanding the partnership with our clients. The right candidate will have an entrepreneurial spirit, a proven track record of Client Management or Business Development & Executive Relationships excellence with the ability to provide solutions and guidance to meet business objectives and taking business to the next level. You must have a passion for clients. We need someone that can be very hands-on, do whatever it takes to deliver value, develop relationships, and be a strategic thinker with the ability to create long-term relationships with our clients

As a Sr. Client Success Manager with Rimini Street, Inc., you’ll be managing a portfolio of named clients – driving client lifecycle – leading to adoption, cross-sell, advocacy, and client satisfaction across your portfolio.

Essential Duties & Responsibilities

Focus on developing the business within the organizations Deliver and communicate ROI throughout the client lifecycleBuild C-level and executive relationships, establishing trusted advisor statusDrive growth, value, retention, and partnerships for our important clients to ensure active engagement and full recognition of ROIDevelop key account plans including retention strategies, cross-sell opportunities, power maps, client advocacyMeet/Exceed quarterly quota targets (renewals/cross-sell/advocacy)Create awareness and demand for Rimini Street products and servicesIdentify, cultivate, and engage on cross-sell opportunities within your portfolio for services and/or strategic solutionsEnsure client retention through actively driving retention strategy, retention content including ROI models and proposals, and assisting with retention sales executionProvide ongoing proactive client management through executive business reviews, client onsite visits, executive relationships, and overall client communicationsBuild and foster our Client Champion Community. Secure client sales and marketing advocates, ensuring client referenceability and driving client participation in select client marketing programs, events, interviews, etc.Implement and utilize current Social and Digital selling strategies to maximize opportunities via Social Networking platformsQuarterback the team and coordinate across executive leadership, sales, service delivery, marketing, etc.

Additional Duties & Responsibilities

Monitor client consumption of Rimini Street services with the support of standard dashboardsMaintain up-to-date client information in Salesforce.com and other systemsProvide detailed and timely status reporting to all management as requestedAssure client communications and escalations are performed on time, sufficiently and accurately

Education

Bachelor and/or master’s degree in Business, Finance, Computer Science or related field, or equivalent experience

Location

Hybrid - Tokyo

Experience

15+ years’ experience in Consultative Sales, Account Management, or Business DevelopmentSpecific Industries expertiseGood knowledge of the enterprise software industrySpecific experience with Oracle and/or SAP preferableExperience dealing with CXO’sExperience in managing a portfolio of clients in different industriesExperience in cross-selling – identifying opportunities through trusted advisor partnership with clients and ability to coordinate and lead cross-functional team to drive better results for cross-sell and retention, etc.Experience in renewing and/or negotiating client support contractsExperience in working with complex, multi-divisional, multi-geographical clientsExperience working with cross-functional teams (e.g., Sales, Renewals, Marketing, Services, etc.)

Skills

Impressive executive presence and communication abilitiesDemonstrated ability to provide proactive account management to a large portfolio of clientsExceptional leadership, time management, facilitation, and organizational skillsBias for actionPassion for technology and for being a part of a fast-growing technology companyProven analytical and problem-solving abilitiesProven experience with Social and Digital selling techniquesAbility to create structure and prioritize tasks to best manage different situationsStrong documentation skills MS Office Suite (Word, Visio, Excel, and PowerPoint); Salesforce CRM, Smartsheet, etc.

Why Rimini Street?

We are looking for talented, passionate people to help us build our future at Rimini Street. We hire only the best, the most extraordinary professionals and provide compensation, bonuses, and benefits to match the skills of our top-performing team members. Do you thrive in a fast-paced environment, enjoy growing together, and get excited about learning new skills? Are you looking for an opportunity to make a true impact as part of a team of extraordinary professionals? This is the place for you.

Our work is challenging and meaningful. We start and end each day with a sense of achievement and purpose guided by our core values, the Four Cs: 

CompanyWe dream big and innovate boldly.  ColleaguesWe work with extraordinary people who create a culture of mutual respect and collaboration. ClientsWe relentlessly pursue solutions that help clients achieve their goals. Our unmatched client care is rooted in our passion for exceptional service. Community We believe in leaving the world a better place than we found it. With the Rimini Street Foundation, we’ve made positive impacts in six continents for over 425 charities.

Accelerating Company Growth

Nasdaq-listed under ticker symbol RMNI since October 2017 Over 5,800 signed contracts to date, including Fortune 500 and Global 100 companiesOver 2,000 team members in 23 countriesUS and international recognition for industry leadership and philanthropic efforts. See all of our awards and recognitions here: https://www.riministreet.com/company/awards/ 

Rimini Street is committed to creating a diverse and inclusive environment and is proud to be an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, national origin, sexual orientation, gender or gender identity, disability, protected veteran status, or any other characteristic protected by law. 

To learn more about how Rimini Street is redefining the enterprise software support industry, visit http://www.riministreet.com 

Please Note: Rimini Street does not accept resumes submitted by recruiting/staffing firms unless specifically requested by Human Resources.  Unsolicited resumes will be ineligible for referral fees.