Role purpose:

Manage changes opened by E2E Service Change Management customers
 

Key accountabilities and decision ownership:

•    Accountable for checking the level of quality of CRQs (documentation)
•    Support Change owners during the preparation of changes
•    Support the change owner to verify all impact of changes to the operated services within Vodafone 
•    Ensure that all change requests are properly evaluated and authorised by the relevant parties
•    Recommend and execute improvement actions
•    Be accountable for process compliance within the scope of change management
•    Assign the CRQs to the proper pillar inside E2E Service Change Management organization
 

Core competencies, knowledge and experience:

•    Change Management
•    Service Management
•    DC network Services
•    Application Operations & Services
 

Must have technical / professional qualifications:

•    4+ Years Service Management relevant experience 
•    IT background
•    Change Management (ITIL)
•    Communication skills
•    Change Management Processes knowledge

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