RESPONSIBILITIES:
System Support & Troubleshooting: Provide expert-level support for Avid Media Composer software and hardware, diagnosing and resolving issues from simple to complex, and developing effective, timely workarounds
Vendor Collaboration: Serve as the primary liaison with Avid, effectively communicating software bugs, advocating for quick resolutions, and driving feature requests to improve operations
Computer Infrastructure: Manage and maintain the editorial computer fleet, including testing new software and hardware, and planning and performing upgrades to hardware, operating systems, and software
Workflow Optimization: Design, implement, and support on-site and remote hardware, ensuring adherence to Pixar's security standards
Edit Suite Management: Maintain the physical infrastructure of edit suites, including dismantling and building systems in an organized and tidy manner in order to support production needs
Storage Management: Monitor the health of the Avid NEXIS storage system, plan for capacity growth, and ensure compatibility with other software
Storage Administration: Administer NEXIS user privileges, workspaces, and storage allocation to optimize resources and stay within bandwidth limitations
Editorial Guidance: Provide expert guidance and support to editorial staff on best practices and procedures to maintain healthy workflows across all productions
Team Collaboration: Train team members and foster a collaborative environment among your peers
Documentation: Create and maintain comprehensive documentation, including procedures, recommended practices, and detailed system diagrams.
Technology Advancement: Proactively research and evaluate emerging technologies and industry trends, identifying opportunities to improve the efficiency and quality of our editorial environment
QUALIFICATIONS:
7+ years of experience providing technical support to editorial departments in a demanding, fast-paced production environment
Expert-level knowledge of Avid media management, backups, and recovery procedures within shared storage environments (e.g., Avid NEXIS)
Strong understanding of audio mixers, acoustics, and audio calibration
Experience supporting Pro Tools systems and recording studio environments
Advanced proficiency in macOS, including command-line operations and the ability to filter and analyze logs
Proficiency in Windows OS
Deep understanding of networking principles, network security protocols, and storage technologies
Proven experience leading complex technical projects involving multiple stakeholders
Demonstrated ability to manage projects effectively, delivering high-quality results on schedule, both independently and in collaboration with others
Strong understanding of various post-production workflows, from ingesting and storing material to editing, color correction, final sound mixes, and delivery
PREFERRED QUALIFICATIONS:
Avid ACSR certification and other relevant Avid certifications
Experience with JAMF
Familiarity with other editing software, such as Adobe Premiere and DaVinci Resolve
Experience using power tools to mount hardware. Capable of lifting up to 35 pounds
The hiring range for this position in Emeryville is $145,265.00 to $187,990.00 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors.