• Work collaboratively with IT and business team members to resolve the production issues.
• Troubleshoot production issues of different criticalities with appropriate urgency and maintain the application uptime as per defined SLAs
• Perform incident resolution against established SLAs and ensure proper documentation (SOP) of the solution procedure
• Round the clock the commitment to maintain the application availability against business SLAs.
• Proactively identify, diagnose, take corrective action and resolve application system incidents and problems
• Participate in planning sessions regarding application, hardware and software changes. Actively engaged in pre- and post- implementation reviews.
• Perform & oversee the troubleshooting, bug fixing, testing, and production deployment activities
• Prepare technical designs for modifications and integrations to applications to support business processes and requirements
• Perform & oversee development and testing for major and minor enhancements
• Manage service request queue monitor and fulfill business and product support requests
• Prepare and execute unit/system test scripts to verify business logic of new or modified programs
• Manage technical handover of new applications/enhancements from Project team to Production Support
• Collaborate closely with IT team and vendors to understand the architecture and design and as warranted submit change requests for system improvements
• Document, communicate and escalate technical issues, manage to resolution and articulate business impact
• Comply with and help create/update policies and procedures, including standard operating procedure (SOP).
Minimum Education & Experience:
• College or university degree in Computer Science or any equivalent.
• 3 to 5 years of hands-on experience with Oracle XSTORE.
• 5 to 7 years of experience in supporting production systems, fixing incidents.
• Ability to design and develop minor to major enhancements on existing systems.
Knowledge / Skills Requirements:
• Expertise in Unix Shell Scripting, DOS/Power Shell Scripting, PLSQL, Core Java
• Deep technical and functional knowledge Oracle Retail XSTORE/XENV POS (Version 17.x and above)
• Experience on Confluence/JIRA/Bitbucket is good to have.
• Experience with Oracle RMS/PRM/RESA applications is good to have
• Experience with Oracle/MS SQL Server/Postgres databases is good to have
• Experience with Workday is good to have
• Experience with JAMS or any Batch Scheduling tool is good to have
• Experience with Microsoft Word/Excel/Project is good to have
• Demonstrated problem solving skills in complex system environment.
• Demonstrated ability to quickly learn new programming languages and tools.
• Experience with testing tools and testing methodology
• Experienced in technical design of major and minor enhancements, coding and testing the changes and deploying in production
• Ability to learn new applications quickly, and support them in production
• Ability to think on both broad and detailed levels
• Excellent analytical abilities. Demonstrated problem solving skills in complex system environment
• High tolerance for ambiguity matched with desire to organize it.
• Strong verbal, written and communication and presentation skills
• Should be a team player, with ability to work in a highly collaborative environment
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