You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

The U.S. Consumer Services Team is responsible for our suite of consumer products, services, and experiences in the U.S., including our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Global Travel & Lifestyle Services, the Centurion Lounge network, our Global Dining and Resy businesses, U.S. Consumer Banking, and best-in-class marketing programs across customer, prospect, and partner channels. The USCS team is focused on making membership an indisputable competitive advantage and helping each other become better leaders every day.

The U.S. Consumer Marketing team (USCM) is part of the US Consumer Services Group and is responsible for making membership essential by creating and delivering world class marketing for our differentiated products and services that drives demand and inspires engaged card members across the customer lifecycle. 

The US Customer Loyalty team within, U.S. Consumer Marketing, strives to deliver marketing on behalf of the enterprise that makes American Express essential to our Card Members, responsible for deepening Card Member loyalty along the lifecycle through the delivery of compelling messages at the right time to drive clear engagement outcomes.

This role sits on the Membership Value team, which has the mission to deliver relevant, personalized, and meaningful value to Card Members. In doing so, our team seeks to grow share of wallet and profitably increase the value of savings and rewards the Card Member redeems while paying with their Card. 

The Senior Analyst will drive our Industry Diversification Strategy, which is focused on connecting Card Members and Merchants in key industries. You will be responsible for delivering on the strategy to inspire Card Members to use their Card to pay expenses in prioritized industries, including creating profitable Industry Offers and implementing compelling marketing plans. You will help the team dramatically increase the number of industries active per Card Member, the scale of Card Members profitably engaged, and the ROI delivered. 

This role is ideal for you if you have excellent project management skills, a growth mindset, and are eager to advance your marketing, strategic, and analytical skills. 

How will you make an impact in this role?

Deliver on the Industry Diversification Strategy, inspiring Card Members to use their Amex Card in more industries Lead end to end execution of Industry Offers that will deliver profitable growth Lead end to end execution of marketing plans, including partnering with creative agencies, partnering internally to shepherd creatives through review processes, delivering targeting files, and more Lead offer and marketing performance management, including ownership of the Industry Diversification Scorecard, analysis of campaign results, identification of key insights, and budget optimization Continually advance our results and execution efficiency by identifying new opportunities and applying a test & learn approach. Collaborate with colleagues across the US Customer Marketing Team, as well as with teams across the enterprise, such as Global Merchant & Network Services (GMNS), Analytics Teams, and Product, Platforms, and Execution teams

Minimum Qualifications

Passion for marketing and creating excellent customer experiences. Excellent project management skills with attention to detail and the ability to prioritize effectively. Excellent analytic skills, with the ability to identify relevant insights and form recommendations to action the insights. Proactive self-starter with the ability to take initiative, adapt well to change, and problem-solve independently. Excellent communication skills, across both verbal and written formats. Proven partnerships skills, with the ability to work across different functions and colleagues of varying band levels. Proficient in Excel and PowerPoint. 1-2 years marketing experience preferred. Experience with Amex marketing execution processes is a plus.

Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

Competitive base salaries  Bonus incentives  6% Company Match on retirement savings plan  Free financial coaching and financial well-being support  Comprehensive medical, dental, vision, life insurance, and disability benefits  Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need  20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy  Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)  Free and confidential counseling support through our Healthy Minds program  Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.

If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.