You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

The U.S. Consumer Services Team is responsible for our suite of consumer products, services, and experiences in the U.S., including our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Global Travel & Lifestyle Services, the Centurion Lounge network, our Global Dining and Resy businesses, U.S. Consumer Banking, and best-in-class marketing programs across customer, prospect, and partner channels. The USCS team is focused on making membership an indisputable competitive advantage and helping each other become better leaders every day.

The US Consumer Marketing (USCM) organization leads prospect acquisition and customer marketing for US Consumer Services (USCS), one of the largest growth engines within American Express. The Investment Services team within USCM is responsible for several key functions, including leadership of forecasting processes, delivery of performance reporting and insights, and operational management of USCS’ marketing budget.

How will you make an impact in this role?

Within Investment Services, the Analyst of Optimized Investment Management is primarily responsible for driving investment efficiency across new account acquisition and customer marketing. The Analyst will collaborate closely with Finance, channel owners and the marketing analytics team to analyze and assess investment inputs for unfunded investment ideas and the performance of campaigns in market, assessing spend, lend and account variables and marketing expense elements impacting return on investment. 

The Senior Analyst will also be responsible for ideating and coordinating the delivery of capabilities and infrastructure that will improve Investment Optimization, with the aim of facilitating faster and better investment decisions for the business. 

This critical work has a high degree of visibility to marketing leadership, and there will be regular opportunities to present insights relevant to Investment Optimization. As such, the Analyst will enable transparency and optimal investment outcomes for the largest marketing budget in American Express.

Job Responsibilities:

        Ownership of investment measurement, in partnership with the Finance, channel and analytics teams         Ownership of presentation and insights for investment measurement         Ownership of analyzing the drivers of key performance indicators impacting ROI and revenue yield efficiency         Collaboration on IO infrastructure improvement deployments         Ad hoc analytical projects and the development of presentation materials, reports and excel models for marketing partners

Minimum Qualifications

        Highly motivated individual with excellent collaboration and communication skills         Energetic, flexible and positive approach to tackling challenges         Superior analytical skills – ability to analyze/understand large data sets, synthesize and draw out relevant insights         Extreme attention to detail and accuracy – strong sense of responsibility and accountability         Self-starter with an ability to navigate the organization and processes independently         Project management skills – ability to handle multiple requests and prioritize accordingly         Relationship building skills – enjoys working as part of a larger team and fostering relationships         Team player with an ability to support projects outside of immediate scope         Presentation skills – equally capable of creating presentation materials and presenting in front of peers and more senior leaders         Aptitude with Excel – e.g. formulas, pivot tables, macros

Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

Competitive base salaries  Bonus incentives  6% Company Match on retirement savings plan  Free financial coaching and financial well-being support  Comprehensive medical, dental, vision, life insurance, and disability benefits  Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need  20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy  Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)  Free and confidential counseling support through our Healthy Minds program  Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.