Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

With this role, you will be joining the Impact Product Management team! ServiceNow Impact combines predictive software with human ingenuity to help customers adopt ServiceNow solutions quickly, optimize their platform health, amplify expertise, and realize value faster.

The Inbound Product Manager will lead the critical role of defining the strategy and integrated roadmap for infusing GenAI in Impact’s Value Management capabilities:

Product Strategy and Vision: Collaborate with senior leadership to define the strategic direction for your product area and translate it into actionable product plans.Stakeholder collaboration: Engage cross-functionally with research, design, engineering, and other internal teams to align on goals, manage dependencies, and drive execution.Agile Development: Create feature plans for each release, including acceptance criteria, use cases, etc.

The perfect candidate is bold, curious, results-oriented, and highly adept at building bridges. A highly matrixed environment is where you thrive, and you get things done by breaking down silos and collaborating across boundaries. You are willing to dive deep into complex problems and possess the influencing skills to bring teams together and deliver the right solutions.

In this role you will:

Lead a thoughtful product strategy for Impact Value + GenAI that sets us up for success as we look to grow to $20B+ in revenue as a companyCollaborate with a cross-functional team of engineers, designers, and researchersAssume leadership responsibilities as an accountable owner who is committed to the outcome regardless of the role or organizational boundariesWork with multiple teams to guide projects through development and bring high-quality products to lifeIntegrate usability studies, research, and market analysis into product requirements to enhance user satisfactionCommunicate complex problems into easily understood requirements and provide solutionsDevelop multi-mode communications that convey a clear understanding of the needs of different audiences

Qualifications

To be successful in this role you have:

10+ years of experience in SaaS / enterprise software product management (ideally focused on digital customer success)Expertise in digital experience technologies (e.g., ServiceNow platform, Adobe Experience Manager) and content personalization techniquesStrong experience gathering and capturing product requirements and transforming them into a product roadmap and strategyDeep curiosity about customer needs and a track record in building customer relationships and delivering customer-centric solutionsFanatical about digital customer success and tenacious at driving long-term customer valueHighly data-driven with commitment to drive customer engagement towards business outcome and value realizationExcellent verbal and written communication skills, including the ability to chair sessions and host webinarsAbility to work as part of a distributed global team

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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