Purpose & Overall Relevance for the Organization

Within the framework of HR Services, we are providing excellent services and business competence regarding all HR Services related processes. As HR Services strives to combine competent and professional business partnering with a constant enhancement of services in an efficient and value-adding way, the role is vitally supporting this target by following key responsibilities.

 

Key Responsibilities

Perform standard and complex administration of HR System Support tools, programmes and processes on a European and partially on a global level Provide consultancy services and service excellence to employees and the HR community as well as IT regarding general and more complex HR System Support topics Handle standard and complex inquiries & support through ticket self-service, email and telephone Timely execute HR System Support related standard and complex tasks according to defined processes, timetables and service levels in compliance with regional and local policies, e.g. Administration, updating and communication of HR System Support policies, tools and processes such as SAP (PA/OM), Performance and Career Development Management, Talent Acquisition and Learning Execute HR System Authorization requests according to local, regional and global policies Administer existing and create new Mass Data uploads Prepare and carry out system audits Provide professional advice and expertise in the broader area of all HR System Support related topics to HRM and employees Support and identify topics for the development of HR System Support knowledge base Create and administer automatized, regular as well as functional and ad hoc reports in order to safeguard adherence of HR System policies and programmes Communicate results accordingly and support solutions for improvements. Support user acceptance testing regarding standard and complex test cases Create user manuals Assisting in the management of projects related to processes, systems and tools Prepare training material and carry out trainings on HR System Support topics

 

Key Relationships

HR Services teams GIT HR Global Talent Experts HR Partners Employees External authorities, consultants and suppliers

 

Knowledge, Skills and Abilities

Excellent analytical skills and detail-oriented work style Natural aptitude for computer systems Team player mentality Good communication skills Strong customer focus and service minded International mind-set, experience as part of a geographically & culturally diverse team Ability to work under pressure and to prioritize tasks in order of importance

Requisite Education and Experience / Minimum Qualifications

Commercial education or University Degree 4-6 years of relevant work experience in HR, ideally within an international organization Excellent command of English Experience with H2R processes Strong experience in SAP HR Strong experience in SAP Success Factors / HR Cloud Strong experience in HR Reporting / Ad-Hoc Query Strong knowledge of MS-Office applications (Advanced Excel)