Sr Solution Engineer Plano, Texas **Job Description:** At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us! **Job Description:** This job is responsible for building and leading a team to deliver technology products and services that meet business outcomes. Key responsibilities include contributing to a technology strategy and ensuring technology solutions comply with applicable system design enterprise standards. Job expectations include advocating and advancing modern and automated practices and promoting exceptional design, engineering and organizational practices. **Responsibilities:** + Provides solution design feedback to Solution II, Development Operations II, and Site Reliability Engineers and manages solution delivery as relevant to teams + Facilitates solution-driven discussions, leads the design of complex architectural components, and finds creative solutions using knowledge of the domain and operational constraints + Leads rapid shaping of infrastructure and application architecture to solve for emerging business requirements, ensuring design is flexible and modular + Designs solutions that are compliant all relevant risk, financial, and compliance polices, and standards + Manages the application performance in production (application health, resiliency, performance, security, enterprise data management standards, audit exams and reviews) + Participates in various steering committees for technical and infrastructure service domains **Skills:** + Analytical Thinking + Collaboration + Innovative Thinking + Solution Delivery Process + Solution Design + Architecture + Automation + Influence + Risk Management + Technical Strategy Development + Adaptability + Application Development + Business Acumen + DevOps Practices + Production Support **LOB Specific Job Description** **Position Summary** **_Service Design & Delivery_** engineer oversees delivery of collaboration and productivity solutions at the bank. This role requires technical knowledge and process expertise to introduce or change service effectively and on time. The Service Design & Delivery engineer is responsible to ensure the end-to-end service is delivered with high quality, attention to user experience, proper process, and required controls to meet business requirements and achieve customer satisfaction. **Key Responsibilities:** + Facilitate solution-driven discussions, lead the design of complex architectural components, and find creative solutions using knowledge of the domain and operational constraints. + Accountable for solution delivery as relevant to their teams. + Manages a program overall execution health inclusive of program financials, risks, dependencies, and impediments. Connects the dots with other in-flight efforts. + Responsible for designing solutions that are compliant all relevant risk, financial, and compliance polices, and standards. + Engage and influence bank and vendor teams to identify and document dependencies; takes ownership of relationship and escalation as required to meet objectives. + Track risk assessment and mitigation plans to ensure service has proper controls in place before launch. + Ensure completion of user experience testing, participate, and document as needed. + Design user migration, communication, and training plans for service introduction and create collateral for users. + Create methodology to drive adoption and ongoing use of a new service offering. + Manage demos and pilots, collect feedback, and modify adoption or migration plan as needed. + Lead operating and support model design and create collateral for service desk and support teams. + Design service management improvement plans and execute tasks to improve services and reduce issues. **Requirements:** + Demonstrated experience delivering technology solutions. + Analytical and organizational skills, including attention to detail, and ability to determine effective course of action as required. + Ability to review, understand, and interpret technology updates for applicability in the environment we support. + Ability to interact effectively with customers and leadership as needed. + Ability to handle multiple tasks simultaneously. + Intermediate proficiency in Microsoft Office Suite and advanced proficiency with Microsoft Visio. + 10 years’ experience working on technology initiatives. + Bachelor’s degree preferred. **Shift:** 1st shift (United States of America) **Hours Per Week:** 40 Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates. To view the "EEO is the Law" poster, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) . To view the "EEO is the Law" Supplement, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP\_EEO\_Supplement\_Final\_JRF\_QA\_508c.pdf) . View the LA County Fair Chance Ordinance (https://dcba.lacounty.gov/wp-content/uploads/2024/08/FCOE-Official-Notice-Eng-Final-8.30.2024.pdf) . Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment. To view Bank of America’s Drug-free Workplace and Alcohol Policy, CLICK HERE . This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.