Company Overview  

With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we’re only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on.  

At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all.  

Here, we know that you’re more than your work. That’s why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose — a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you’re passionate about our purpose — people —then we can’t wait to support whatever gives you purpose. We’re united by purpose, inspired by you.   

The role of the Global Engagement Services Architect is responsible for consulting with clients to analyze and understand the client's business needs and create a services solution to meet those requirements. This position will be the focal point for effective communications with the client/prospect for the development of a services solution.

The Services Architect is expected to maintain a thorough knowledge of UKG’s services and practices and work with each service line to create and coordinate the proposed solution and pricing. The Services Architect will be responsible for driving revenue by evaluating, product positioning, and selling the optimal services components for the client. The Services Architect will be the single point of contact for sales and clients for services opportunities.

Primary Responsibilities:
• Partner with the UKG Sales organization and designated Services Architects line of business to pursue and close services opportunities
• Provide a single point of contact to Sales and Services Delivery for services opportunities
• Develop an understanding of each target customer’s business, operations, and industry trends
• Understand the customer’s strategic business and technology goals and create the proposed service approach and solution
• Drive the sales process to completion coordinating all Services resources and documentation such as proposals, SOW’s, RFP responses, etc
• Track critical sales and pipeline data on opportunities using existing systems
• Maintain a pipeline and communicate it to Strategist, Sales and Services Delivery management
• Contribute to the improved efficiency of the sales function by participating in the development and deployment of appropriate services sales tools/templates
• Grow services revenue by interacting with all levels of customer management and proposing solutions that provide business benefit
• Participate in Rapid Improvement Team Involvement

Basic Qualifications:
• 3-5+ years in a professional services role, ideally 3+ years in application software implementation and/or services sales
• Advanced knowledge and understanding of HCM, WFM, Scheduling, Leave Management, or similar domain product/systems required
• Previous experience with customer presentations, developing SOW’s, responding to RFP’s, estimating projects, and negotiating contracts
• Ability to develop and manage complex Services solutions for small to medium business to Enterprise level organizations
• Well versed in Launch implementation methodology with experience defining project requirements, managing project engagements, developing project plans, etc
• Ability to travel up to 25% as needed

Preferred Qualifications:
• Develop good working relationships with staff in Services and Sales organizations
• Ability to be engaged in the art of consultative selling and negotiating techniques
• Intermediate presentation skills with the ability to effectively articulate the services value proposition as part of the overall business solution
• Ability to effectively communicate and negotiate with C-Level executives in an “influence without authority” role
• Understands the impact and implications of political, social, economic, technological, and competitive trends on UKG and customer organizations
• Working knowledge of nuances of the small to medium business to Enterprise-level business space preferred
• B.A. / B.S. degree, with a focus in business or Information technology preferred

#LI-REMOTE  

Where we’re going  

UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it’s our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow!   

Equal Opportunity Employer     

UKG is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.       

View The EEO Know Your Rights poster and its supplement.       

View the Pay Transparency Nondiscrimination Provision      

UKG participates in E-Verify. View the E-Verify posters here.   

Disability Accommodation in the Application and Interview Process  

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com.   

The pay range for this position is $88,700 to $127,500, however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for a short-term incentive and a long-term incentive as part of total compensation. Information about UKG’s comprehensive benefits can be reviewed on our careers site at https://www.ukg.com/careers