Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:
This Sr. Service Specialist position is responsible for servicing inquires received from Treasury clients via phone, email, or online channels regarding their treasury, cash management, card, merchant and depository products. Key responsibilities include analyzing and determining appropriate handling and resolution of requests. Job expectations include partnering with internal business partners (e.g. Sales & Relationship Managers, Product Managers, Compliance and Operations) to provide resolution to client inquiries, issues, and technical support.

LOB Job Description:

First point of contact for inquiries received from high revenue clients via email or phone channel. Responsible for reading, analyzing and/or determining appropriate handling and resolution of requests. Requests consist of treasury, cash management, card and/or depository products. May work with internal business partners to provide resolution to client inquiries, issues, and/or technical support

Responsibilities:

Receive and respond to requests received by email or phone;

Provides resolution for requests received via phone or email;

Interacts continuously and deepens relationships with internal business partners as well as clients to further enhance client delight;

Conduct limited research and respond to client and be able answer questions and inquiries;

Utilize the various bank systems to support clients requests.

Required Skills:

Must have at least 1+ years of strong transactional call center or customer service work experience in a fast-paced environment.

Exceptional Customer Service experience and excellent oral and written communication skills

Strong experience handling difficult situations with customers.

Must be able to multitasks and manage multiple systems simultaneously throughout the day.

Must have experienced with Microsoft Office Suite, especially Excel.

Comfortable with ongoing change and learning new technology/processes

Excellent time management and prioritization skills, with ability to meet deadlines under pressure.

Desired Qualifications:

1-2 years of experience in the Banking/Financial industry

1-3 years experience in a call center environment

Shift:

Hours Per Week: