Duties Include, and are not limited to:

SUPPORT:   

1. Implementation/Change Management:

a) Leads and facilitates in implementation and support of systems and technologies deployed to physicians and physician offices.

b) Provides Training and first level support for dictation and voice recognition technologies.

c) Leads as a subject matter expert for installs and supports IT&S software per company and Division IT&S standards and guidelines, focusing on products company provides to support the physician community.

d) Collaborates and leads discussions that promote process changes that improve the implementation, maintenance, and support of provider-facing equipment and technologies.

e) Leads and monitors progress in testing physician-related systems for facility-specific requirements.

f) Leads discussions and makes group recommendations to develop and deploy best practices for physician support.

2. Support Requests:

a) Proactively leads and rounds in the facility and physician practices to ensure physician support needs are identified. 

b) Provides physician technology support to facility-based and referring physicians.

c) Coordinates physician and physician office service requests and incident resolutions through the Division Service Desk. Reviews problem tracking databases and has the ability to track and analyze metrics.

d) Documents interactions with physician and physician team to confirm needs are met and report issues to other teams. 

e) Analyzes and provides hands-on support for moderate to complex inquiries. Identifies and facilitates

discussions with appropriate technical group or vendor to resolve the problem and coordinates as needed.

f) Monitors and communicates trends and issues that may affect administration/physician relationships.  

g) Provides timely response and resolution to provider issues identified and reported in GrowthLink, as applicable.

h) Provides on-call support as needed.

i) Serves as a lead or subject-matter expert for provider support to the Service Desk Community.

3. Access:

a) Collects, validates, and appropriately routes documentation to support system access, confidentiality, information protection and security compliance.

b) Assures providers and staff have access to appropriate patient data.

c) Promotes system security and patient confidentiality and helps ensure compliance.

d) Leads or facilitates access review audits.

e) Tracks, monitors, and enhances provider utilization of company technologies, by offering at the elbow support and one-on-one training.

4. Partnerships:

a) Contributes to division and facility strategic planning with regard to physician product lines. 

b) Acts as an advocate to Provider Support Specialists for physicians and physician office staff needs.

c) Provides an overview of provider-facing technology solutions to Provider Relations team.

d) Serves as a subject matter expect for all new provider-related applications.

e) Leads discussions with Provider Relations and Medical Staff Teams to ensure the accuracy or physician data and physician group listings in company systems.