On the Business Partnership (BP) Team within Finance Operations (FinOps), you will find yourself driving accurate receivables via scalability and process excellence. To support the growth of Digital businesses at Amazon, this candidate must possess a strong passion for accountability, setting high standards, raising the bar, and driving results through constant focus on improving existing and future state operations, systems, and processes. The ideal candidate will be able to think big to create a long-term plan, but have exceptional tactical skills to drive day-to-day implementation. They will be able to learn quickly and be willing to experiment with new ideas.
This role on the Digital Content BP team will be a key driver of standing up a programmatic approach for Digital Content Accounts Receivable (AR). This includes driving process improvements across these businesses, tech teams, and other stakeholders in order to implement scalable solutions. The role will use complex problem solving skills, manage multiple high visibility priorities, and maintain a keen attention to detail and the ability to work in a fast-paced environment with ambiguous situations.
Key responsibilities:
- Drive program objectives – provide program management and define project plans, manage implementation activities, and develop processes, documentation and communications for program/process rollout and ongoing support.
- Scale services and tools – design processes and procedures that scale with the business’ growth in volume, complexity, and global geographic dispersion.
- Define key performance indicators – develop metrics and service level agreements for core programs and processes, and track delivery against program objectives.
- Communicate new/updated programs, policies, and processes to leaders, employees, and cross functional organizations.
- Collaborate and build relationships with system and business owners globally to ensure process excellence and the highest degree of controllership.
- Drive resolution of critical issues for vendors as well as support processes/systems deep dives to ensure root cause analysis and correction resulting in improved customer experience.
- Negotiate efficient and reliable processes and policies across partner teams to systematically eliminate dependencies and defects.
- Liaise with Financial Operations (FinOps) support centers to set near, medium, and long-term operational goals for improvements.
- Develop mechanisms to seamlessly support new program and tool launches worldwide.
- Identifying and quantifying financial and operational risks and opportunities both internal to Finance Operations and to the business, driving ad-hoc projects as required.
- Work cross-organizationally and functionally to identify key opportunities in process, technical, and human interfaces and developing and implementing plans to capitalize on those opportunities and measure and monitor success and impacts.