Description Are you interested in innovating to deliver Amazon’s experience to our customers ? We are looking for a dynamic and talented Senior Program Manager. This Senior Program manager will be partnering closely with category management, technology, and program teams to deliver a best-in-class experience to our customers and be passionate about processes and innovation, and navigate in a complex environment with both business and technical aspects. You will lead the development of key features / program, drive key business metrics, and develop requirements for innovative technologies for our customers. As a successful candidate, you will have experience managing complex businesses, solving technical challenges, and influencing key partner teams to drive initiatives to completion. You have a strong bias toward data driven decision making and an innate ability to understand how metrics relate to business problems and to each other. You are a program leader who has the ability to communicate priorities and work effectively with stakeholders, including teams across software engineering, logistics, product management, legal, finance, and core retail businesses. You should be comfortable with an high degree of ambiguity, can work across a wide cross section of stakeholders, and relish the idea of solving challenging problems. You will tackle novel, situations every day and given the size of this initiative, you’ll have the opportunity to work with Amazon teams around the globe. Key job responsibilities Partner with senior stakeholders to build and execute programs and roadmaps to achieve business goals. This includes both short- and long-term horizons. Make trade-offs by considering the larger picture (e.g., customer experience, financial goals, compliance, legal, brand, public relations, process workflow dependencies, metrics, quality, efficiency, etc.). Partner with teams to secure resources, scope efforts, set project priorities and milestones, and drive delivery. Connect with key stakeholders regularly to review metrics and setup processes to ensure goals are met. Identify the gaps and pain points in the existing processes and drive improvements; Set up performance management mechanisms and track the partner performance on a day to day basis; Influence and negotiates resources and priorities Write reports/documents that detail the progress to leadership on a frequent basis Deep dive on issues and come up with solutions, creating solutions from scratch for short and long term Operate autonomously; drive forecasts, and handle escalations Basic Qualifications - Bachelor's degree - Bachelor's degree - Senior program or project management experience - Experience owning program strategy, end to end delivery, and communicating results to senior leadership - Experience using data and metrics to drive improvements - Experience owning/driving roadmap strategy, definition and end to end product delivery Preferred Qualifications - Experience leading process improvements - Experience working cross functionally with tech and non-tech teams Amazon is an equal opportunities employer, and we value your passion to discover, invent, simplify and build. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief. Amazon is strongly committed to diversity within its community and especially welcomes applications from South African citizens who are members of designated groups who may contribute to Employment Equity within the workplace and the further diversification of ideas. In this regard, the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates. We are required by law to verify your ability to work lawfully in South Africa. Amazon requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national, along with an updated curriculum vitae. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.