Are you interested in innovating to deliver Amazon’s experience to our customers ? We are looking for a dynamic and talented Senior Program Manager.

This Senior Program manager will be partnering closely with category management, technology, and program teams to deliver a best-in-class experience to our customers and be passionate about processes and innovation, and navigate in a complex environment with both business and technical aspects. You will lead the development of key features / program, drive key business metrics, and develop requirements for innovative technologies for our customers.

As a successful candidate, you will have experience managing complex businesses, solving technical challenges, and influencing key partner teams to drive initiatives to completion. You have a strong bias toward data driven decision making and an innate ability to understand how metrics relate to business problems and to each other. You are a program leader who has the ability to communicate priorities and work effectively with stakeholders, including teams across software engineering, logistics, product management, legal, finance, and core retail businesses. You should be comfortable with an high degree of ambiguity, can work across a wide cross section of stakeholders, and relish the idea of solving challenging problems. You will tackle novel, situations every day and given the size of this initiative, you’ll have the opportunity to work with Amazon teams around the globe.

Key job responsibilities
Partner with senior stakeholders to build and execute programs and roadmaps to achieve business goals. This includes both short- and long-term horizons.
Make trade-offs by considering the larger picture (e.g., customer experience, financial goals, compliance, legal, brand, public relations, process workflow dependencies, metrics, quality, efficiency, etc.).
Partner with teams to secure resources, scope efforts, set project priorities and milestones, and drive delivery.
Connect with key stakeholders regularly to review metrics and setup processes to ensure goals are met.
Identify the gaps and pain points in the existing processes and drive improvements;
Set up performance management mechanisms and track the partner performance on a day to day basis;
Influence and negotiates resources and priorities
Write reports/documents that detail the progress to leadership on a frequent basis
Deep dive on issues and come up with solutions, creating solutions from scratch for short and long term
Operate autonomously; drive forecasts, and handle escalations