At Amazon, we are the most customer-centric company on Earth. To continue to raise the bar on the customer experience, we need exceptionally talented, bright, and driven people.

If you'd like to help us build the experience where you can find and buy anything online and have it delivered fast, this is your chance to make history. We continue to innovate with delivery speed initiatives so that Amazon continues to own ‘fast’ in the minds of our customers.

We are looking for an experienced, results-oriented driver and collaborator to join as a Senior Product Manager - Tech, focused on driving inventory availability measurement and management within the North America business. This is a highly visible role that requires partnering with Category, Finance, and Operations leaders to develop deep knowledge and insights to detect, drive actions and proactively steer to the right business outcomes. In this role, you will own strategic roadmap to improve customer experience and supply chain scale, as well as day to day business insights, to systemically improve Supply Chain defects.
You are also expected to steer and equip the business through the development of metrics and reporting solutions, ideation of new products and features, data review and in-depth analysis. You will also collaborate with fellow Principal/Senior PMs, similarly focused on driving business outcomes on specific segments. In addition, you will provide guidance and mentoring to BIEs and PMs, and play a leadership role for your business segment across the broader SCOT organization.

The successful candidate will have deep supply chain expertise and strong problem-solving skills and can prioritize well, work through ambiguity, communicate clearly, and have a consistent track record of exploring uncharted business terrain, collaborating with a diverse set of stakeholders to agree on the path forward, and delivering results by utilizing business insights and analytics. This role offers an opportunity to oversee and own your segment's business success, that will minimize costs while continuing to increase the quality and speed at which we deliver our customers’ orders.
Done correctly, this role will improve our customer experience by increasing the confidence and trust our customers have that Amazon is the one, best option for ‘want it, click it, have it.’ This role will be the global hub for strategic Supply Chain improvement for a given segment, and is a highly visible and critical position within Amazon.

Key job responsibilities
- Creating a vision on what means and how to measure it in the context of Amazon Supply Chain Operations
- Developing new tools to identify how our system generated outcomes are being manipulated so that we can understand the intent of the intervention and measure those outcomes
- Identifying the best opportunities to remove human intervention while improving outcomes in our planning and execution processes
- Working with WW Operations, Supply Chain, Category and Finance partners to define and design solutions and develop a roadmap to improve business outcomes
- Mining and analyzing data for metrics, decision support
- Collaborating with, and holding various stakeholders accountable to drive actions to results
- Developing new insights and tools to understand customer intent and create 3-5 year roadmaps.