With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we’re only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on. At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all. Here, we know that you’re more than your work. That’s why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose — a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you’re passionate about our purpose — people —then we can’t wait to support whatever gives you purpose. We’re united by purpose, inspired by you. UKG is seeking a highly skilled Business Systems Analyst to join our dynamic Digital team to play a critical role in transforming our enterprise systems landscape. This role provides an opportunity to closely partner with UKG business leaders to understand strategic objectives, analyze complex business requirements and help drive strategic outcomes. As a Senior Principal Solution Engineer, you will be responsible for the design, development, testing and deployment of new solutions that deliver business value as well as supporting existing software solutions in a complex systems landscape. Qualified candidates must possess experience conducting requirements elicitation, writing user stories, creating complex solution designs, and building and testing system solutions that meet the business need. Strong analytical and problem-solving skills in a complex environment, strong communication, collaboration, flexibility, innovative thinking, and self-motivation are required for success. Senior Principle Business Systems Analysts are expected to contribute to strategic roadmap decisions in collaboration with senior leaders and identify innovative opportunities to transform UKG's business solutions for growth. Responsibilities: • Requirements Analysis: Lead requirements elicitation discussions with cross-functional business stakeholders to understand current pain points and desired outcomes of requested solutions. Drive decisions when there may be conflicting requirements. Document and elaborate user stories or business requirements documents. • Solution Vision and Roadmap: In close collaboration with business leaders, provide recommendations and drive decisions that impact the strategic systems roadmap and priorities based on business outcomes. • Solution Design: Leveraging your understanding of current technology solutions and business requirements, design new/enhanced systems solutions that are technically sound, deliver business value and meet desired outcomes. Lead and facilitate cross-functional design, configuration specifications, and process and data-modeling. • Requirements and Design Consultation: Provide feedback to junior business systems analysts on business requirements and solution designs that considers cross-functional impacts and strategic goals. • Software Development: Build, test, and implement clean, efficient, and maintainable solutions based on UKG requirements leveraging out-of-box functionality wherever possible, favoring configuration over code. Solutions must be scalable and meet security requirements. Analyze and maintain system configurations to satisfy business requirements.  • Testing: Build testable software solutions, define and execute test cases. Provide functional solution demonstrations and lead user testing sessions when applicable that result in user acceptance. May include integrated testing across multiple technology platforms. • Architectural Design: Lead design reviews with peers and stakeholders to assess new cross-functional designs of new features and systems, ensuring high standards of performance, scalability, reliability, and maintainability. • Troubleshooting: Solve complex technical issues with innovative solutions, setting precedents as needed. • Technical Strategic Leadership: Drive the technical strategy and vision for major projects and initiatives, ensuring alignment with business goals and industry best practices. Communicate complex concepts, anticipate potential objections, and influence others to adopt a point of view. Collaborate regularly with technical leads and developers to ensure high standards of quality. • Project Leadership: Lead cross-functional teams to design, develop, and deliver high-impact software projects on time and within budget. Coordinate activities and tasks of other team members, working independently and needing guidance only in the most complex situations. Ensure delivery of desired business outcomes. • Stakeholder Management: Provide clear communication to team members and business stakeholders related to requirements, issues, and solution delivery. Build collaborative relationships both within Digital and Business teams. Be confident presenting complex information to senior leaders. • Mentorship: Provide technical mentorship and guidance to junior analysts, fostering a culture of learning and growth mindset. Provide input to business stakeholders on potential improvements to help transform UKG's business operations. • Innovation: Stay current with emerging technologies and industry trends, advocating for their adoption where appropriate to drive innovation and productivity enhancement within Digital and Business teams (e.g. CoPilot, GenAI) Minimum Qualifications: • Bachelor’s degree in Computer Science, Business Administration, Engineering, or equivalent practical experience. • 10+ years of business systems analysis or professional software development experience • 8+ years of global Customer Support experience, including understanding of several of the following Customer Experience processes: case management, customer service/support, customer collaboration, case escalation, trust site and maintenance notifications, entitlements, product learning solutions, service level agreements, knowledge management, and multi-channel contact center solutions. • 6+ years working with Salesforce.com • Salesforce Administrator certification required • Expert understanding of Salesforce capabilities, tools, and best practices, as well as production support and maintenance of Salesforce Service Cloud and/or Experience Cloud (Community). • Strong organizational, problem-solving and leadership skills; eagerness to learn and attention to detail • Ability to influence and manage changing priorities and address issues quickly and professionally • Experience in agile development practices • Proven track record of delivering complex software projects on time and within budget. • Understanding of cloud technologies and DevOps principles. • End to End experience with vendor products, system integration, and data migration projects. Preferred Qualifications: • Experience with any of the following systems: Salesforce Einstein, NICE InContact, zAgileConnect, Cronsights, TimeTrade, Coveo, Qualtrics, Pendo • Experience with foundational data, such as Accounts and Contacts • Familiarity with PII/Privacy solutions • Salesforce Advanced Administrator certification • Salesforce Service Cloud Consultant certification • Salesforce Experience Cloud Consultant certification • Familiarity with ServiceNow or a similar ITSM tool • Familiarity with CI/CD pipelines and test automation tools. • Commitment to continuous learning and professional development Where we’re going UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it’s our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow! Equal Opportunity Employer    Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.      View The EEO Know Your Rights poster (https:www.eeoc.gov/sites/default/files/2022-10/EEOC\_KnowYourRights\_screen\_reader\_10\_20.pdf) and its **supplement** .       View the Pay Transparency Nondiscrimination Provision (https:www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp\_%20English\_formattedESQA508c.pdf)      UKG participates in E-Verify. View the E-Verify posters here (https:www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf) .   Disability Accommodation For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com .  The pay range for this position is $142,100 to $204,200, however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for a short-term incentive and a long-term incentive as part of total compensation. Information about UKG’s comprehensive benefits can be reviewed on our careers site at https:www.ukg.com/careers (https:www.ukg.com/careers)    It is the policy of Ultimate Software to promote and assure equal employment opportunity for all current and prospective Peeps without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. This policy governs all matters related to recruitment, advertising, and initial selection of employment. It shall also apply to all other aspects of employment, including, but not limited to, compensation, promotion, demotion, transfer, lay-offs, terminations, leave of absence, and training opportunities.