At Amazon, we're working to be the most customer-centric company on earth -- including how we fulfill and deliver customer orders. The goal of Amazon’s Delivery Service Partner (DSP) Team is to exceed the expectations of our customers by ensuring that their orders, no matter how large or small, are delivered as quickly, accurately, and cost effectively as possible. To meet this goal, Amazon is continually striving to innovate and provide best in class experience through the introduction of pioneering new products and services in the last mile space.

We are looking for a dynamic, organized self-starter to join as the Sr PM, Community Connect, DSP Business Health for the Last Mile team. This person will own our flagship field-engagement program - DSP Community Connect. This program delivers improved DSP health and customer experiences through up-leveled station relationships, real-time data-centric problem solving, communication and feedback mechanisms, and stakeholder collaboration. This Sr PM will own the creation of new programs, reporting mechanisms, deep performance analysis, and cross-functional partnerships with existing product and program teams. We are seeking bar-raising candidates who are able to:

- Partner with cross functional stakeholders to drive a culture of consistent improvement
- Identify, develop and improve strategies for the DSP onboarding and training process
- Provide reports, insights, and recommendations to leaders of DSP programs & products as well as overall Last Mile leadership to drive increased effectiveness for our DSP partners
- Collaborate at high-levels of decision-making, building trusting relationships centered on our DSPs and customers

The ideal candidate is customer obsessed, highly organized, works effectively with internal and external contacts, has the ability to shift gears at a moment's notice and enjoys the challenges of developing and improving processes in a dynamic organization. The successful candidate will also have exceptional written and verbal communication skills, superior attention to detail, and the ability to prioritize in a fast-paced environment. Moreover, the ability to work in dynamic and ambiguous areas is imperative.