Company Overview
With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we’re only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on.

At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all.

Here, we know that you’re more than your work. That’s why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose — a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you’re passionate about our purpose — people —then we can’t wait to support whatever gives you purpose. We’re united by purpose, inspired by you.

We are seeking a dynamic, customer-focused individual to join our team as a Sr. Tax Engagement Consultant. In this role, you will take point on highly escalated situations that need immediate attention and oversight. You will have knowledge to research, handle, and speak to customers regarding UKGPro & tax system set up, payroll processing, quarter and year end filing, amendments, tax notice, and original filing.

You will be responsible for providing high-touch care, customer education, and support to our customers and internal partners, including handling and resolving assigned cases. As a point of contact to the customer, you will set up and lead calls to address concerns, answer questions, provide root cause analysis, along with recommending best practices and resources to improve tax profile and filing accuracy.
This is an exciting opportunity to make a significant impact on the customer experience and help shape the future of our organization.

** ** Must be able to work onsite at UKG location at least 3 days/week  **

Duties and Responsibilities:
• Research cases and system data pertaining to escalated situations.
• Provide communication updates to customer, internal partners, and leadership via
phone, case notes, and/or written emails.
• Engage with customers and internal partners who require Payment Services escalated or proactive support, addressing their specific needs and challenges.
• Provide high-touch care, education, and assistance to customers ensuring their satisfaction and resolving any issues or concerns they may have.
• Act as a Subject Matter Expert (SME) for PS case escalations, leveraging your experience to guide and support both customer and internal partners.
• Collaborate with cross-functional teams to identify opportunities for improving resources, tools, processes, and best practices related to customer care.
• Process assigned tax amendment, original filing, and or tax notice cases to completion.
• Assist with other projects as assigned.

Basic Qualifications
• Previous experience in customer support or related roles, with a focus on providing exceptional service and building strong customer relationships.
• Advanced analytical and strong problem-solving skills, with the ability to quickly assess complex situations and propose effective solutions.
• Excellent communication skills, both verbal and written, with the ability to convey information clearly and concisely.
• Proven ability to work in a fast-paced environment, handling multiple tasks and priorities simultaneously.
• Proficient in working with multiple systems and tools to research high priority situations.
• Collaborative mindset with the ability to work effectively with cross-functional teams.
• Strong understanding of UKGPro and Tax Filing systems.
• Demonstrated experience performing payroll tax reconciliations and analysis
• Ability to create positive outcomes with customers and payroll tax agencies.
• Familiarity with Payment Services or related experience is a plus.
• Passion for customer satisfaction and a genuine desire to exceed customer expectations.
• Customer Service skills (e.g., setting and meeting expectations, care & empathy, follow up, etc.)
• Proven time management strategies

Preferred Qualifications
• Bachelor's degree in business, Accounting, or a minimum of 5 years professional office work experience
• FPC or CPP (Certified Payroll Professional) certification

Where we’re going
UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it’s our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow!

Equal Opportunity Employer   
Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.     

View The EEO Know Your Rights poster and its supplement.     

View the Pay Transparency Nondiscrimination Provision    

UKG participates in E-Verify. View the E-Verify posters here.  

Disability Accommodation
For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com. 

USA Pay Transparency: 
The pay range for this position is $50,398 to $72,384, however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for a short-term incentive and a long-term incentive as part of total compensation. Information about UKG’s comprehensive benefits can be reviewed on our careers site at https://www.ukg.com/careers