Under the general direction of the Patient Access Manager – Contact Center, this position is responsible for leading comprehensive scheduling, pre-registration and registration functions in order to maintain an efficient operational workflow for all patients seeking services throughout Valleywise Health. In addition, this position provides leadership in the management of departmental operations and major projects.

 

Salary Range: Hourly rate: $20.52 - $30.27

 

Qualifications:

 

Education:

Requires a High School diploma or GED.  Prefer an Associate’s degree in Business Administration, Finance, or a related field.

Experience:

Must have at least five (5) years general clerical duties preferably in a healthcare environment involving data reconciliation.   Prefer prior experience in a call center or experience with high volume patient contact through the use of phones.   Prior healthcare registration and or scheduling experience a plus.

Specialized Training:

None

Certification/Licensure:

Epic certification and HFMA certification preferred.

Knowledge, Skills & Abilities:

Requires the ability to read, write and speak effectively in English.  Must have working knowledge of Excel and Word.  Must have the ability to handle multiple complex projects.  Excellent written and verbal communication skills, time management skills, mentoring and leadership skills are required.  Must have the ability to demonstrate competency in all aspects of billing/collecting rules and regulations for all payers in order to direct, plan, schedule and organize work.  Must be able to communicate and relate with patients and all hospital staff.  Requires the ability to work independently on established policies and procedures within the department.  Must have knowledge of Arizona Medicaid Programs Medicare, AHCCCS, and other government programs.  Knowledge of the Federal and State Fair Debt Collection Regulations.  Knowledge of the Collection Department, including, Commercial, Managed Care, Work Comp and Self Pay guidelines.  Requires organizational, general math, and training skills.  Requires good patient service skills, interpersonal ability and demonstrated leadership skills to regularly interact with staff and leadership.