Amazon Health Services (AHS) is on a mission to make it dramatically easier for customers to find, choose, afford and engage with the services, products, and professionals they need to get and stay healthy. We use design, service and technology to provide the best possible customer experience and change the way people think about healthcare.

The AHS Performance Marketing Team is seeking a talented, customer-obsessed, Email Marketing Manager to own the strategy and execution for the Email channel. In this role you will be the single threaded owners for the Email channel for specific AHS businesses. You will develop the customer messaging, value proposition, channel strategy, forecast, and then lead execution with various channel leads. You will hold a high bar for measurement of marketing activities and will define success metrics, measurement methods and reporting processes for your efforts. The candidate is expected to understand Email marketing strategy as well as operations, having hands on experience working on SFMC or other Email Marketing platforms, is well aware of Email best-practices, as well as using various tools to improve both the design and content, targeting optimization for this channel. You will be working on analysizing email marketing performance and will also own the entire experimentation roadmap, along with leading multiple VP level goals and influencing 2 or more STEAM Goals. You will be responsible for representing the channel in Director and VP reviews and will channel goals.

In addition, you work extremely effectively in a matrix organization, influence partner teams to align on strategy and secure high performing placements, develop win-win partnerships with other teams and write documents to influence and align senior leadership. There is a lot of opportunity to expand scope of this role and advance your career objectives.

This is a highly visible position and you will have the opportunity to engage and work with Directors and Sr. Managers across AHS and influence VPs.


#everydaybetter

Key job responsibilities
• Own AHS Email Marketing Strategy and Execution to drive business goals
• Build new mechanisms to simplify workflows
• Build Email marketing calendars and forward looking plans, with internal business, product and tech partners
• Develop, deliver and measure marketing experiments and programs to drive AHS customer adoption and engagement
• Work closely with Creative and Design partners to experiment, document and share learnings
• Represent AHS Performance Marketing in key business reviews including operating planning reviews and quarterly and monthly business reviews
• Develop, report, and continually improve email channel performance metrics

A day in the life
You will build and develop the email marketing for AHS. This will include working closely with marketers, product, design, tech and BI teams across AHS to grow adoption and engagement for OneMedical, Amazon Clinic, and Amazon Pharmacy. This includes developing learnings that helps understand customer behavior and what most engages our customers and reflect this in your marketing strategy and tactics. You will engage with senior leadership to share your ideas and how we can build the next generation of marketing for AHS. You will develop a robust experimentation plan and create mechanisms to learn and grow quickly.

About the team
AHS Performance Marketing owns driving new customers to all Amazon Health businesses including OneMedical, Amazon Clinic, and Amazon Pharmacy. We look to automate optimization for each channel and are constantly looking for scale. We are heavily data driven and Customer Obsessed and are excited to partner with Data Engineering leaders to unlock customer behavioral signals to best serve our customers. We are a team that does not take ourselves too seriously, other than the work to help customers. We hold a high bar for our experiences and strategies. Please reach out if you'd like to learn more.