Amazon’s Customs & Trade (ACT) Learning & Development team supports Amazon’s customs brokerage mission to provide global customers (International FBA Sellers and External Freight Forwarders) a one-stop customs business for international transportation services. To support expansion, we are searching for a Sr. Learning Specialist with strong communication, development and facilitation skills to join our team and help grow and implement customs brokerage onboarding, training, and upskilling programs. Amazon Customs Brokers own customs clearance on ocean, air, rail and truck cross-border shipments, and the Sr. Learning Specialist will play a critical role in defining and facilitating training and learning materials for onboarding and continued education. A Sr. Customs Learning Specialist is comfortable talking in front of a group as well as one-on-one with an individual, and is able to give and receive feedback effectively. We invite you to be part of the team that defines how Amazon changes the world of international logistics.

Key job responsibilities
- Innovate and lead training project directives and timelines while offering solutions to training needs variances
- Facilitate operational training for Broker Operations Partners via blended learning experience comprised of remote instructor led training (VILT), in-person, and hands-on training
- Conduct ongoing assessments of learning performance via data-driven approaches
- Identify gaps in existing learning content; Innovate, create, and test new training materials that close critical skill and knowledge gaps
- Manage classroom instruction, performance and reporting, providing subject matter expertise in areas of content specialties

Key skills:
- Understanding of brokerage incident and escalation functions.
- Proficient in and able to explain customs, in-bonds, duty statements, etc.
- Experience in or with International Logistics, Cross-Border Transportation and Supply Chain, or US Customs rules and regulations.
- 1+ year as a Licensed Customs Broker or has Customs experience with a willingness to taking the Customs Brokerage or Certificate (CCS) license exam.
- Fluent English (written and verbal)
- Effective communication skills with stakeholders and leadership.
- Client-focused and team-oriented


About the team
ACT's L&D team globally manages the brokerage's training and development needs with development tools and innovative systems. Tenets include:

1) Improve employee performance - Teach and reinforce digital competencies and customs brokerage skills that improve operator compliance and productivity.

(2) Enhance service output - Provide customs brokers a learning environment that fosters accurate entry writing solutions.

(3) Retain talent - Expand employee learning and training leading to career growth opportunities.