**Work Schedule** Standard (Mon-Fri) **Environmental Conditions** Office **Job Description** **Candidate Requirement:** **Education & Experience levels:** + Graduate with 6-7 years’ experience in core customer service function **Nature of experience:** Order Management, Experience in core Customer Service. Proven Customer Service/Customer Care experience. Track record of over-achieving quota. Strong phone contact handling skills, Good Email writing skills and active listening. Familiar with CRM systems and practices. Customer orientation and ability to adapt/respond to different types of characters. Excellent communication skills. Ability to multi-task, prioritize and manage time effectively. Working knowledge in customs bonded warehouse would be additional advantage **Knowledge Required:** Order Management, Experience in core Customer Service handling end to end transactions in Quote to Cash. **Skills:** Order Management, Customer Service, Issue resolution, Customer retention, Listening Skills, Phone Skills, Email Etiquettes, Resolving Conflict, Multitask, Positive Attitude, Attention to Detail, People Oriented, Analysis, Problem Solving, Adaptability, Ability to Work Under Pressure, Computer Skills. Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.