Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

Job Description

Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of more than $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are making progress in life sciences research, addressing complex analytical challenges, optimizing operations in their laboratories, enhancing patient health through diagnostics, or innovating life-changing therapies, we are here to support them. Our distributed team collaborates to offer an outstanding blend of innovative technologies, convenient purchasing options, and pharmaceutical services. We are proud to represent renowned brands such as Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon, and PPD.

Key Responsibilities:

Be a role model and provide outstanding customer service experience to our external customers and internal collaborators in the field of invoicing, administration, order management, quotations, master data.Attend to intricate customer requirements, handle user problems, process and follow up on all relevant requests within the division’s guidelines. Connect with sales, commercial, distribution, and finance teams to meet customer needs or resolve issues promptly.Become proficient in Customer Relationship Management systems.Enforce company policies, operational regulations and departmental training guidelines.Deliver on promise on daily/weekly/monthly key performance indicator metrics. Engage in efficiency and productivity initiatives.Play a key role on assignments/projects as required by business expectations.Consistently apply and meet the process expectations and demonstrate attention to operational details and leverage required computer systems to maintain high level of data accuracy and quality. Develop and review training materials and chip in to new joiner trainings.Use relevant daily customer service reports.Assess individual customer requirements and if required direct activities to appropriate partner departments.In order to meet the seasonal requirements of the business, it might be required to participate in cross training and cross support activities, which involve joining assignments to other customer service teams.

Skills:

Demonstrate high integrity and compliance.Display attention to detail and accuracy.Good problem-solving skills and ability to multitask under tight deadlines.Must possess self-motivation, passion, a positive demeanor and thrive as a standout colleague.Strong written and verbal communication skills.Good social skills and the ability to prioritize workload optimally.Must demonstrate judgment, tact in looking after internal and external customers.Work on own initiative on daily routine tasks as well as solving system issues.Ability to handle uncertain situations, take action with limited information, take ownership of tasks and responsibilities, and understand the overall context, while displaying a positive and proactive problem-solving mentality.Proficient in Microsoft Office.

Experience:

A minimum of 2-3 years’ customer service experience is required in an SSC/multinational/office environment.Experience with ERP systems preferred but not crucial.

Requires a high school diploma. A Bachelor’s Degree is helpful but not crucial, candidates with validated experience and knowledge will also be considered.

Working Conditions:

This position requires repetitive typing and regular use of a computer plus multiple displays.Most of the other physical demands are typical with those associated with an office environment.We are proud to be an Affirmative Action / Equal Opportunity Employer committed to hiring a diverse and inclusive workforce.

Key responsibilities stated in this document are the minimum required but are not limited to these, always within Customer Care area of expertise.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.