Provide exceptional customer service primarily through phone, email, and chat communication to inbound clients and customers. This will include receiving and resolving a comprehensive variety of customer requests, and inquiries and researching and resolving escalated issues and cases. Handle complex internal and external customer inquiries and concerns via phone, email, and chat. Provide up training and mentoring to other customer service associates. Serve as liaison between clients and management, support groups, and the business unit. Use Contact Center software, Financial Product programs, and computer systems to resolve and track client issues. Closely adhere to a call/case handling schedule.  Participate in outbound calling projects as needed. 

Day to Day, You'll...Interpret clients’ needs and utilize Contact Center software programs to identify possible resolutionsRequires problem-solving when the established procedure does not fully address inquiryUse Contact Center software programs and computer systems to accurately document and track client contactsResearch and resolve escalated cases accurately and within SLAAdhere to compliance policies when resolving client issuesPartner with management to report recurring or significant problems or issues with any products or services supported as encountered through contacts Participate in outbound calling campaigns as neededOther duties as assigned