Company Overview 

With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we’re only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on.  

At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all. 

Here, we know that you’re more than your work. That’s why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose — a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you’re passionate about our purpose — people —then we can’t wait to support whatever gives you purpose. We’re united by purpose, inspired by you.   

About the Role:
UKG seeks a senior-level member of the Customer Cyber Risk Assurance (CRA) team, a highly visible and impactful role supporting internal clients and external customers on data security issues. As part of the greater Go To Market Legal team, you will support UKG’s sales team, as well as our current and prospective global customers, by advising on day-to-day cybersecurity operations and providing guidance on current industry and customer sentiment, cybersecurity threat landscape, and best practices.
You will stay current on cybersecurity and privacy threats facing global businesses, collaborate with leadership and other thought leaders on UKG’s digital risk strategy, and proactively maintain and support due diligence content and customer discussion points on cybersecurity matters. This role will also be responsible for improving efficiency in operations, metrics reporting, and other customer support matters.
This role requires an energetic individual who can successfully partner with internal stakeholders to remain current on both industry and UKG practices, guiding internal teams to deliver excellent service and high-quality content to current and prospective customers facing emerging cybersecurity and digital risks. This position offers the opportunity to directly impact customer decision making by instilling confidence in UKG’s ability to protect its customers’ data.

Key Responsibilities:

In this role you will:
• Support the day-to-day operation of the team responsible for intake and processing of current and prospective customer requests for due diligence support, including RFPs, customer audits, requests for information, contract redlines, conference calls, etc.
• Anticipate customer requirements and expectations by developing and maintaining customer due diligence content that addresses customer concerns and reflects understanding of the cyber-related risks facing cloud solution providers
• Inform leadership on emerging customer demands and assurance activity to facilitate decision making and highlight focus areas to ensure a transparent and trust-building customer experience
• Implement streamlined processes in support of customer due diligence activities and drive initiatives to enhance the efficiency and customer experience of the program
• Provide guidance and expertise in discussions of UKG data protection practices to demonstrate that such practices meet applicable data protection requirements
• Exercise sound judgment in managing difficult conversations or situations, keeping the objective in mind, projecting competence, and maintaining a consistent level of professionalism
• Redline and advise on customer contract terms regarding overall cyber risk, aligning with UKG practice and business operations to manage risk in contractual commitments
• Liaise with all levels of the organization, including senior management, sales, customer-facing teams, and legal to inform and improve comprehension of cybersecurity and privacy priorities
• Perform additional duties and projects as assigned by management

Basic Qualifications:
• 5-7+ years experience in a technical role of a global customer/sales support environment, preferably in information security governance or related functions such as cloud/application security development
• BS/BA degree in Business Management or an Information Technology/Security related discipline or equivalent experience
• Ability to think outside the box and creatively develop content and solutions to exceed customer expectations
• Strong command of security, privacy, and risk management concepts
• Excellent communication skills (written and verbal) across all levels of the organization, projecting both competence and collaboration
• Superb listening and comprehension skills to adeptly understand and respond to customer concerns and risks presented
• Must be an organized, detail-oriented team player with the ability to prioritize daily work and support multiple initiatives simultaneously
• Ability to balance competing demands, see the big picture, maintain composure, and protect the company’s interests in committing to attainable terms while supporting the deal in the middle of a pressure-filled sales cycle
• Adaptability to changing priorities and focus areas is required

Preferred Qualifications:
• Experience manage and supporting cybersecurity matters involving employee data in multi-tenant, hosted environments or other trusted cloud solutions
• In addition to English, spoken language proficiency, preferably in French or German
• Comfortable supervising and coordinating with outside auditors and consultants in a variety of subject areas
• General working knowledge of evolving Artificial Intelligence regulatory landscape considered a plus
• Mastery of Microsoft Office suite tools

Where we’re going 

UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it’s our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow!   

Equal Opportunity Employer    

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.      

View The EEO Know Your Rights poster and its supplement.      

View the Pay Transparency Nondiscrimination Provision     

UKG participates in E-Verify. View the E-Verify posters here.   

Disability Accommodation 

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com.  

The pay range for this position is $88,700 to $127,500, however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for a short-term incentive and a long-term incentive as part of total compensation. Information about UKG’s comprehensive benefits can be reviewed on our careers site at https://www.ukg.com/careers