Join a team recognized for leadership, innovation and diversity

Serve as the primary customer contact for your assigned portfolio of accounts and ensure all customer needs and expectations are met. You will respond to inbound customer calls and email regarding order inquiry as to ship dates, problems, order changes, repairs and RMA's. You will communicate with other departments such as Technical Support, Logistics, Manufacturing, Regional Sales Managers, Product Managers, etc., to resolve customer issues. You will process orders including order entry, expediting orders, change orders, returns, monitoring order status and resolving discrepancies. You will act as a change agent and look for ways to improve Customer Care processes.

Key ResponsibilitiesEnd to end Order processing / Order managementProcessing ReturnsCustomer InvoicingAdvocate of creating a memorable customer experienceYOU MUST HAVEBachelor's degree / equivalent, or High school diploma with significant relevant experience (3 years)Advance English (B1 minimum)WE VALUEAttention to detailA knowledge of principles and best practices in (customer service)Good team and communication skillsAn ability to take initiative and work with limited directionAn ability to learn quickly, self-learnerExperience with SAP, Customer Portals, , Excel, integrated reporting systemsAdditional InformationJOB ID: req476004Category: Customer ExperienceLocation: Av. Santa Fe No 94,Torre \"A\" piso 1,Mexico City,CIUDAD DE MEXICO,01210,MexicoNonexemptGlobal (ALL)