Sr\nCustomer Experience Specialist
Our mission
Work\nas part of a successful center of excellence responsible for delivering all\naspects of order management administration. Comply with business processes and\ncontrols, to deliver ‘best in class’ customer service and order management\nfulfilment.
Responsibilities
Order entry:
Ensure good document control;
Customer order processing in ERP system (SAP);
Generate standard sales orders;
Requisitioning parts, materials, services;
Buyer experience / PO placement complete process
Coordination with all ISC factory for material readiness and expediting
Creation/extension materials and maintain price list;
Follow credit approval process (including dispute resolution);
Customer master data set up & management;
Execute Approved Special Pricing correction;
Order acknowledgements sent to customers and channel partners;
Coordinate goods receipt of orders on delivery and out bound deliveries;
Enables communication flow between customer and our ISC units.
Share regular updates on Order Booking/Revenue with business
Attend Weekly Revenue Pulse calls with Business and Finance
Logistics:
Coordinating with Freight forwarder for material pick and have complete knowledge on import and customs clearance
Coordinating with our ISC units for arranging deliveries;
Follow up activities for customer invoicing to ensure better cash flow;
Expedites (work with planning, manufacturing, engineering, manufacturing, supply chain, & customer);
Outbound & return logistics issues.
Invoicing:
Coordination for cost invoice from factory;
Customer invoicing;
Customer credit notes.
Data Analytics
Daily/Weekly/Monthly reporting
Great Excel/Macro/VBA skills
Analyze data for business and internal teams
Skills:
Eager to learn and work in a changing and fast growing environment
Customer and action oriented
Self-motivated with good communication skills
Strong team player with positive outlook
Proven organizational and self-motivation abilities
Ability to interact with a wide variety of customers in various countries
Has a hands on approach
Interpersonal skills
Oral & written communication at all levels
English Fluent
Other Asia languages a plus
Willing to work in aggressive volatile environment
Knowledge:
Understands how different functions within his/her own organization interrelate to each other
Understands and is familiar with the Honeywell values
Understands the importance of health and safety in the workplace
Knowledge of Siebel/ SAP/ePSF/Oracle
Good standard of ability with Microsoft Office applications
Good experience in Excel/Macro/VBA is required
YOU MUST HAVE
• Bachelor's degree in Business Administration/Graduate/ or a related field
• Minimum of 3 years’ experience in a Customer Services environment, preferably with Product order Management expertise
• Excellent communication and interpersonal skills
WE VALUE
• Experience in the industrial automation industry
• Knowledge of customer experience best practices
• Proven track record of driving customer satisfaction and loyalty
• Ability to analyze data and identify trends
• Continuous improvement mindset