Client Reference Code: 2024-35767

Credit Services Lead Specialist (Customer Service) (CCO145)

Do you have a passion for helping others? Looking for a Credit Services Lead Specialist position that values integrity and teamwork? If so, you’ll fit right in with Spectrum’s Customer Service team! 

Spectrum maintains our 32 million customers by offering trailblazing products and services. Our goal is not only to exceed the expectations of our users, but our employees too! 

Spectrum’s Customer Service team works directly with our customers, focusing on their needs and keeping them informed of all things Charter. It’s a communication-focused job that allows you to showcase your real-time problem-solving skills.You’d be joining a positive team with quality expectations that values partnership, long-term career growth, and great work-life balance.  

BE PART OF THE CONNECTION

As a Customer Service Credit Services Lead Specialist, your focus is assisting with the oversight of daily department activities. You’llwork to resolve issues and establish positive relationships with customers. It’ll be a highly collaborative team environment, colleagues supporting customers as well as each other!

WHAT OUR CREDIT SERVICES LEAD SPECIALISTS ENJOY MOST

Identifying and presenting improvements for operational procedures Providing direction and coaching to team membersStrengthening managerial skills and delegating responsibilities Using creativity to problem solve complex issues

WHAT YOU’LL BRING TO SPECTRUM

Required Qualifications

Experience: Related work: 4 year, Collections, or customer service: 3 years, Resolving difficult and escalated issues: 3 yearsEducation: High school diploma or GEDTechnical Skills: Knowledge of the ICOMS or CSG billing systemsSkills: Effective written and verbal communication with technical and nontechnical audiencesSchedule: Some travel required

Preferred Qualifications

Ability to solve practical problems with a variety of concrete variables and limited standardization Effective multitasking and decision making in a fast-paced environment Operational knowledge of Sales and Customer Service

SPECTRUM CONNECTS YOU TO MORE

Dynamic Growth: The growth of our industry and evolving technology powers our employees’ careers as they move up or around the companySupportive Teams: Who you are matters here. And, we aim to foster an inclusive workplace where every person is empowered to bring their best ideasLearning Culture: With a focus on training and development, employees can have confidence that day one is truly just the beginning of a dynamic careerTotal Rewards:See all the ways we invest in you—at work and in life 

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Job Code : CCO145

2024-35767
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.


A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
FCC Unit: 13538 Business Unit: Customer Operations Zip Code: 43215

Who You Are Matters Here

We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. Learn about our inclusive culture.