**Work Schedule** Standard (Mon-Fri) **Environmental Conditions** Office **Job Description** **Position Summary:** + Responsible for the collection of debt on allocatedportfolio of customers, for the calculation, approval and maintenance of credit limits for new and/or existing customer accounts + Performs regular order hold review and decision makingregarding order release + General credit control account administration + The role would suit a candidate with excellent rapport building ability, strong verbal and written communication skills and the ability and passion to achieve Key Performance Indicators **Key Responsibilities:** + Perform and evaluate credit checks on new customer accounts according to company policy + Check credit limits in place for all accounts within the designated countries and maintain credit limits in line with company policy and SOX requirements + Proactively contact customers, primarily by telephone, in regards to payments to ensure invoice processing and timely payments have been scheduled; plan and prioritise customer calls regularly to improve collections on the largest open invoices + Ensure collection software is updated at all times with regards to actions taken, follow-ups needed, query reporting and most recent customer contact details + Update ERPs manually – credit limits, placing accounts on hold etc. + Work with local Sales, Customer Care and Team Leader to address problem accounts and determine when accounts should be placed on hold + Carry out appropriate hold activity directly on allocated accounts; monitor all held accounts within designated credit management countries, ensuring the release of orders once payment is received, or when appropriate evidence is secured. Coordinate with other departments and communicate credit hold decisions to relevant business divisions + Allocate credits on a regular basis in consultation with Cash allocation team, Customer Services and customers + Log, review and monitor customer complaints by liaising with the relevant functions to ensure prompt resolution + Assist with the company’se-invoicing process, if relevant + Train and mentornew employees joining the Invoice-to-Cash (ItC) Department + Ensure the performance of all tasks is carried out aligned with company policies, internal controlsand Sarbanes-Oxley requirements + Various ad hoc or additional responsibilities/tasks may be assigned from time to time by Team Leader **Skills Required:** + This position interacts with various levels of internal and external customers, and therefore requires good interpersonal skills and judgement, tact and diplomacy in troubleshooting problems and presenting status + Ability to work independently in order to resolve sophisticated issues and perform first level escalations + Accuracy is required in performing all functions of this position + Willingness to train and mentor newcomers + Proven Thermo Fisher Scientific expertise in credit & collections + Efficiency in this role requires a detailed solid understanding of relevant accounting systems, policies and procedures + System knowledge is important to perform this role optimally and efficiently + Demonstrated comprehension of the PPI methodology and basic principles of operational progress Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.