Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

Team Summary 

The Client Services team provides industry-leading operational support to Visa’s clients around the world. With our deep knowledge and expertise, we bring the voice of the customer into the design, development and successful deployment of Visa products and services. We are trusted partners to Visa’s clients, providing expertise to support and successfully grow their business.

The Client Delivery team is responsible for designing the client service experience for new solutions and delivering end-to-end client implementations for products, solutions, infrastructure and new client onboarding.

 

What a Sr Consultant, CS Onboarding & Advisory Services does at Visa: 

CS Onboarding & Advisory Services is a team of specialized project and program managers providing high touch support for strategic projects and non-routine client requested initiatives which would benefit from Visa technical expertise.

This position serves as Visa Project Manager (PM) for implementation services provided to Clients with specific focus on new client onboarding (including fintechs), strategic, multi-market and multi-solution and multi-phased projects. Depending on the complexity of the project, the PM may perform an additional role of an Advisor and deliver consultancy services to the client.

This is an individual contributor responsible for high-touch delivery while solving complex problems and taking a broad perspective to identify innovative solutions. This role serves as a critical touchpoint with Visa Clients, to ensure the implementation is executed successfully with a Go Live objective.

In this role, you are expected to:

Lead and execute Visa client projects across new client onboarding and strategic client projects to ensure customer expectations are exceeded while maximising Visa Solution adoption and implementation in parallel to product developments and a changing landscape Represent the CS Advisory team to generate and follow up on advisory deal leads in Australia, New Zealand and South Pacific (AUNZSP) cluster with the Client Success Management teamDrive pre-sale discussion, dealmaking and pitching activities to deliver technical advisory services on deep dive topics to solve clients’ technical and operational challengesCoordinate directly with clients to analyze card program setup requirements to implement Visa products and services to support the business and formulate implementation solutions Prepare and maintain detailed project plans, risk/mitigation plans, status reports, and issues logs to enhance internal and external communicationsGather and document project requirements while providing client consultative guidance on Visa regulations, fees, features and functionalityRepresent client system and operational requirements to internal Visa organizations. Constantly create good functional collaboration with internal and external stakeholders, by being able to speak confidently with a professional demeanor Set priorities, influence others, manage client expectations and multi-task under tight deadlines Be accountable for delivering agreed objectives. Be responsible for own workflow assignments and must be able to take the initiative to resolve problems and ensure delivery on commitments Orientation towards quality enhancement and process improvement; proactively identify opportunities and implement recommendations to increase service quality and/or efficiencyAssume appropriate decision-making authorities to ensure flawless execution of project objectives Coordinate internal Visa resources to ensure delivery on commitments 

 

Why this is important to Visa:        

The role works across a breadth of internal and external stakeholders to achieve the stated project objectives. If required, this role escalates projects that are in jeopardy and works with line management within Visa and the Client organization to make decisions that bring needed resources to resolve any issues.  The role serves as a technical/functional specialist and works independently with guidance only in the most complex situations.  

Qualifications

What you will need:       

We are looking for an individual who brings breadth of experience, a curiosity about payments, is results-driven and client focused. As a candidate, you should have:

Bachelor’s Degree or equivalent qualificationA minimum of 10+ years’ experience in a customer support role in financial services, payment card, software or information servicesPossess deep Subject Matter Expertise in multiple areas such as card payment systems, products and services, project management, gained through years of experience supporting clients and new product implementations within a payment processing environmentStrong interest in driving sales and derive huge satisfaction in delivering value to clientsThe ability to successfully manage competing priorities while serving as a positive influence across the organization.Be able to communicate complex, technical concepts in a focused and well-organized manner Be able to learn and acquire knowledge in new technologies in keeping step with market developments Good analytical skills, not just for problem analysis, but to use technical acumen for reviewing appropriateness of technical or project documents and in integrating systems solutions Self-starter with a demonstrated ability to achieve results as part of an effective team, and ability to effectively prioritize and multi-task under deadlines.Excellent project management skillsExcellent verbal, written, presentation and interpersonal skillsDemonstrated ability to articulate complex technical terms or processes into business language 

What will also help:          

Willingness to take on new challenges, explore new ideas and be flexible with changing priorities Ability to operate with ambiguity and strive towards an optimum outcome for Visa and our clientsTeam collaboration demonstrated by desire and willingness to share knowledge with a broader team, be receptive to new ideas and changes to the standard operational procedures 

 

Projects you will be a part of: 

The team will continue to define and improve the service experience for new client implementations for all new client types to develop & provide deeper levels of support to meet new client needs. This will include phasing project plans to encourage the adoption of more Visa solutions at the time on client onboarding.

The team will implement strategic or complex client projects requiring enhanced support which may include regional client projects spanning multiple markets, bundled solutions requiring a phased approach incorporating multiple stakeholder and multi-phased projects.

The team will provide advisory services for project use cases or clients that requires a deeper level of technical support, as part of a comprehensive service offering that Client Services is offering as part of onboarding, new services and optimization consultancy.

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.