As part of the Legal and Compliance Financial Services team supporting the financial products and services managed on behalf of the partner bank, you will be able to develop your skills, build your career, and make measurable impact along the way. In this role, you’ll help ensure that Block-branded financial services and partner bank products are offered and managed in a regulatory compliant manner commiserate with the requirements of consumer protection regulations in the field of deposit and credit products, complaints management, training, etc. Our dynamic company and growing team supports Financial Services throughout the company while striving to create new financial tools to help and inspire. Join us!
 

Day to day, you'll...

Receive and disseminate for investigation, consumer complaints lodged with the partner bank(s) and/or their regulatory agencies regarding all H&R Block-branded financial services products which include a prepaid card, checking and savings accounts, term loans and tax settlement products and services. Entails managing receipt and distribution of complaints, coordinating the investigation with internal applicable Operations teams, and authoring a formal written response, as requested by the partner bank, and in accordance with the Consumer Complaints Management Program within established timeframes/SLAs.Support the FS Compliance Program Manager in complaints program reporting, complaints analysis and timely logging of complaints information.Support the FS Compliance Program Manager and the Director, FS Compliance and Risk with review of product collateral, websites, training, agent scripts, etc. in regard to associate training, marketing and advertising of financial products.Work closely as requested with relevant partner bank teams in maintaining compliance with the regulations governing bank deposit and credit products as well as any contractual program components involved.Manage the review, update and distribution of required annual bank regulatory and new-hire regulatory compliance training for applicable associates. Maintain relationships and provide compliance support to FS and related counterparts such as the Product group, Customer Service Organization, Deposit Ops, Credit Ops, etc. Collaborate with and keep Compliance management informed of trends and any significant issues noted during day-to-day activities.Participate in new product/process development projects to help ensure regulatory compliance requirements are met.Assist the FS Compliance Program Manager and the Director, FS Compliance and Risk in reviewing, analyzing, and maintaining working knowledge of existing and pending legislation, statutes and regulations that affects or may potentially affect Financial Services policies, procedures and/or products.