Job Summary

Provide excellent customer service to existing employer groups. Build and maintain professional agent/agency relationships. Support other Marketing team staff to maintain and grow membership in new and existing employer groups.

Essential Functions

Personally manage all aspects of fully funded and self funded accounts assigned. These accounts require strategic, proactive consultative management including rate renewal strategy, benefit consulting, relationship building, problem solving, data analysis, and solution implementation.

Engage clients and Priority Health key personnel to demonstrate value of Priority Health and build strategic alliances with clients.

Implement follow-up evaluation tools to assure high levels of satisfaction.

Membership Growth--Contract Retention
Work with Manager to develop and implement strategic plans for each account consistent with organization’s mission. Main objective is to retain and increase membership, build strategic alliances with key accounts and improve service to clients and agents.
Develop business relationships with executives at assigned accounts to provide value to clients in areas other than benefit options.
Report opportunities, challenges and activity for each account quarterly to Manager.

Internal Participation in Leadership--Teamwork
Represent interests of and perspective of clients in team meetings and planning sessions.
Strategize issues and opportunities with other Priority Health staff to incorporate client perspective in Priority Health’s goals and objectives.
Participate in other internal Priority Health Committees to help achieve company and client goals where appropriate.

Professional and Personal Development
Stimulate and develop strategies to initiate service improvements and new product sales techniques.
Role model effective account management to stimulate improvement in overall account management strategies.
Participate in improving the level of sophistication in our employer and agent communications to better differentiate Priority Health from the competitive market.

Project Management
Collaborate with several other departments within Priority Health to complete Agent/Employer Requests for Proposal and Request for Information on an ongoing basis.
Contribute as a Project Team Member within the Marketing Department on various ongoing initiatives, i.e. Employer Newsletter, Employer/Agent breakfast meetings, Administration Manual, Marketing Policies, etc.
Account for work performed and track maintenance of membership through completion of monthly Marketing reports, ACT software, requests from Senior Management, etc.

Qualifications

Required

Bachelor's Degree or equivalent

Knowledge of managed health-care industry.

3 years of relevant experience

Minimum 3 years related account management experience.

LIC-Health Agent License

About Corewell Health

As a team member at Corewell Health, you will play an essential role in delivering personalized health care to our patients, members and our communities. We are committed to cultivating and investing in YOU. Our top-notch teams are comprised of collaborators, leaders and innovators that continue to build on one shared mission statement - to improve health, instill humanity and inspire hope. Join a nationally recognized health system with an ambitious vision of continued advancement and excellence.

How Corewell Health cares for you

Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here.

On-demand pay program powered by Payactiv

Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!

Optional identity theft protection, home and auto insurance, pet insurance

Traditional and Roth retirement options with service contribution and match savings

Eligibility for benefits is determined by employment type and status

Primary Location

SITE - Priority Health - 1241 E Beltline - Grand Rapids

Department Name

PH - U500 Statewide Retention (a)

Employment Type

Full time

Shift

Day (United States of America)

Weekly Scheduled Hours

40

Hours of Work

8:30 a.m. to 5:00 p.m.

Days Worked

Monday to Friday

Weekend Frequency

N/A

CURRENT COREWELL HEALTH TEAM MEMBERS – Please apply through Find Jobs from your Workday team member account. This career site is for Non-Corewell Health team members only.

Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.

Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.

An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.

You may request assistance in completing the application process by calling 616.486.7447.