**Calling all innovators – find your future at Fiserv.** We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv. **Job Title** Sr Associate, Customer Service **What does a successful Sr Associate – Computer Operations do at Fiserv:** As a Sr. Associate of Computer Operations, your primary role will be to provide functional support to Credit Unions through Fiserv’s integrated Account Processing Solutions. **What you will do:** + Monitoring: Keeping an eye on system performance, transactions, and data. + Transmission: Handling data transfers between systems or parties. + ACH Processing: Managing Automated Clearing House transactions. + Share Draft Processing: Handling checks and drafts. + Deconversion: Assisting with data migration or system transitions. + Day End Processing: Closing out daily operations. + EoM/EoQ/EoY Processing: Handling end-of-month, end-of-quarter, and end-of-year tasks. + Statement Processing: Generating and distributing account statements. + Vendor Engagement: Interacting with external vendors + Internal Engagements: In-house upstream and downstream processes across geographies + Scheduling: Managing task schedules. + Automation Tools/Scripts Updates: Maintaining automated processes. + Client Cases: Addressing customer inquiries or issues. + Card Files Processing: Managing card-related data. + Non-Custodial Process: Managing non-custodial accounts **What you will need to have:** + Bachelor’s degree in IT/Computer Science/Application/Commerce with knowledge of Banking Domain + ITIL certification + 1.5 years relevant experience preferred. + Experience of working with Product support and high availability solutions support environments (complex financial environment preferred). **What would be great to have:** + An advanced degree in IT/Computer science Engineering or related discipline + Application Tier: Windows and Linux Server applications knowledge Thank you for considering employment with Fiserv. Please: + Apply using your legal name + Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable). **What you should know about us:** Fiserv is a global leader in payments and financial technology with more than 40,000 associates proudly serving clients in more than 100 countries. As one of Fortune _®_ magazine's "World's Most Admired Companies™" 9 of the last 10 years, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to innovation and excellence. **Our commitment to Diversity and Inclusion:** We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. **Warning about fake job posts:** Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We won’t ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won’t send you a check to cash on Fiserv’s behalf. If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local law enforcement.