Front Desk Agent: Base Rate: $15/hr, plus excellent benefits package!   If you are seeking to join a GREAT company that TRULY CARES about YOU- Join our team today!   The Springhill Suites by Marriott is seeking a warm and friendly service-oriented , part-time seasonal Front Desk Agent. .    The Front Desk Agent is responsible for guest services, answering phone lines and assisting guests with smooth check-ins and check outs. Handling all special requests for services or information in accordance with standard policies and procedures.    How You'll Be Rewarded: In exchange for your talent, as a part time associate you will be eligible for benefits that include:  A chance to learn something new every day in a fun, friendly work environment! Paid Time Off and PTO Sell Back Program  Employee Referral  Company Matched 401K eligibility after 1000 hours worked  Associate Travel Discounts per Brand Guidelines Free Parking And much more !  What You Will Bring To The Role:   The Front Desk is responsible for carrying out the communications throughout the entire hotel. Answering phone calls, attending to guest needs, and ensuring a quick and easy check in process.    Some of Your Responsibilities Would Be: Maintain positive guest relations at all times. Work to resolve guest complaints, ensuring guest satisfaction. Maintain knowledge of: a) all hotel features/services, hours of operation. b) all room rates, special packages and promotions. c) daily house count and expected arrivals/departures. d) scheduled daily group activities. Maintain and secure a cash bank to perform job functions. Verify guest information upon arrival and departure Obtain method of payment from guests (credit or cash) Communicate pertinent guest information to designated departments (i.e., special requests, amenity delivery). Resolve discrepancies on the room status report with Housekeeping. Process all check-outs. Maintain all guest information and hotel occupancy status using Brand systems   Minimum Qualifications: Must be able to perform: mathematical skills; basic accounting functions; basic computer skills in Word and Outlook; complete reports; and communicate with guests. Candidates must be able to stand for a full eight (8) hour shift. Candidates must be willing to work a flexible schedule to include days, nights, weekends and holidays. Desirable  Characteristics: - Previous guest service experience preferred, but not required.   Highly developed computer skills. Well organized and detail-oriented. Ability to work independently and with diverse groups of individuals. Display initiative, perseverance and analytical skills. Highly developed communication skills. Professional and ethical in all situations. Excellent customer service skills. Quick learner with strong work ethic. Team player and ability to get along with others. Exemplary written and verbal communication skills.  This job description is not intended to provide a complete and comprehensive list of all job duties, requirements, and responsibilities. Candidates can expect to: stand for full shift, bend, stoop and reach overhead; push up to 100lbs and lift up to 50lbs.   EOE M/F/Vet/Disabled Job Type: Part-time with flexible scheduling  Salary: from $15.00 per hour