Job Overview:

Under the supervision of the Specialty Pharmacy Clinical Manager, the Specialty Pharmacy Operations Coordinator is instrumental in enhancing the quality and efficiency of pharmacy operations at TriHealth Pharmacy Specialty Pharmacy. This position is responsible for delivering process improvement information, training pharmacy technicians and Medication Assistance Coordinators, and serving as a subject matter expert. The coordinator will also manage day-to-day operational performance and ensure compliance with policies and standards.

Location: 4623 Wesley Ave, Norwood, OH 45212

Work Hours:

Full-time, 80 hours bi-weekly Day shift No weekends or holidays

Job Requirements:

Graduate of an approved technical, professional, or vocational program (Required) 2 - 3 years of Specialty Pharmacy experience (Required) Strong organizational skills, high integrity, attention to detail, dependability, quality focus, and empathy Discretion and confidentiality are essential as this position deals with highly sensitive and private data current approved examinations are the Pharmacy Technician Certification Board (PCTB) or ExCPT Certification by the National Healthcareer Association and National Pharmacy Technician Certification (CPhT) is required Must be registered with the Ohio Board of Pharmacy as a Certified Pharmacy Technician

Job Responsibilities:

Manage technician workflow to ensure customer needs are met or exceeded.  Coordinate and organize the pharmacy’s daily schedule of job duties Exercise independent judgment to delegate, direct, and assign non-clinical work in the pharmacy. Ensure tasks are completed on time and hold others accountable for efficient workflow Ensure timely completion of non-clinical patient calls, prior authorizations, patient assistance, and shipping. Ensure proper operation and maintenance of pharmacy department equipment Maintain a clean, neat, orderly pharmacy stocked with adequate supplies. Manage inventory (supply and medication), including expired/recalled medications Assist Manager in hiring Pharmacy Technicians and Medication Assistance Coordinators (MACs). Develop training documents and job aids Train Pharmacy Technicians and MACs on daily job duties (new hires and ongoing). Document training and mentor new Pharmacy Technicians and MACs, providing guidance and support Identify gaps in pharmacy operations knowledge and support training for Pharmacy Technicians and MACs. Provide input on performance evaluations for Pharmacy Technicians and MACs Provide feedback and coaching to Pharmacy Technicians and MACs. Prepare materials for and deliver at team meetings Prepare schedules for Pharmacy Technicians and MACs. Promote a positive and collaborative work environment to foster teamwork and communication within the pharmacy department Address issues related to medication orders, patient care, or pharmacy operations promptly Resolve customer complaints and respond to customer requests in a timely manner, ensuring a positive customer experience. Model and share customer service best practices Provide guidance to pharmacy technicians and MACs on quality assurance monitoring and productivity standards. Participate in quality improvement initiatives to support the Pharmacy Department Monitor inventory levels and ensure proper storage and handling of medications to maintain compliance with regulations. Collaborate with pharmacists and other healthcare professionals to ensure the accuracy and appropriateness of medication orders Ensure compliance with standards for various organizations (BOP licensing, URAC, ACHC). Participate in shipping compliance/cold chain testing

Other Related Information:

Demonstrates attention to detail in completing tasks and communicating with patients and healthcare providers on the phone Ability to efficiently complete multiple daily work assignments while operating independently Ability to work cross-functionally to solve problems and improve quality and service Knowledge of medical and pharmaceutical terminology and pharmaceutical patient assistance programs Demonstrated experience in customer service with strong interpersonal and communication skills

Working Conditions:

Climbing - Rarely Concentrating - Consistently Continuous Learning - Consistently Hearing: Conversation - Consistently Interpersonal Communication - Consistently Kneeling - Rarely Lifting 50+ Lbs. - Rarely Lifting/Pulling - Occasionally Pushing - Occasionally Reaching - Occasionally Reading - Consistently Sitting - Consistently Standing - Consistently Stooping - Occasionally Thinking/Reasoning - Consistently Use of Hands - Consistently Color Vision - Consistently Walking - Frequently

TriHealth SERVE Standards and ALWAYS Behaviors

At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following:

Serve: ALWAYS... 
• Welcome everyone by making eye contact, greeting with a smile, and saying "hello" 
• Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist 
• Refrain from using cell phones for personal reasons in public spaces or patient care areas

Excel: ALWAYS... 
• Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met 
• Offer patients and guests priority when waiting (lines, elevators) 
• Work on improving quality, safety, and service

Respect: ALWAYS... 
• Respect cultural and spiritual differences and honor individual preferences. 
• Respect everyone's opinion and contribution, regardless of title/role. 
• Speak positively about my team members and other departments in front of patients and guests.

Value: ALWAYS... 
• Value the time of others by striving to be on time, prepared and actively participating. 
• Pick up trash, ensuring the physical environment is clean and safe. 
• Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste.

Engage: ALWAYS... 
• Acknowledge wins and frequently thank team members and others for contributions. 
• Show courtesy and compassion with customers, team members and the community

 

Job keywords:

Pharmacy Operations, Clinical Pharmacy, Pharmacy Technician, Medication Assistance Coordinator, Process Improvement, Pharmacy Compliance, Inventory Management, Patient Assistance Programs, Quality Assurance, Workflow Management, Technician Training, Customer Service, Medication Orders, Regulatory Compliance, Inventory Control, Operational Performance, Pharmacy Scheduling, Accredited Pharmacy Technician, Certified Pharmacy Technician (CPhT), Chemotherapy Pharmacy Technician (Chemo Pharmacy Technician), Compounding Technician, OR Pharmacy Tech (Operating Room Pharmacy Tech), RPhT (Registered Pharmacy Technician)