Job Purpose

To provide quality and accurate business administrative support services to internal and external stakeholders enabling Nedbank to achieve its business goals.

Job Responsibilities Stay abreast in field of expertise and deliver on the expectations from stakeholders by building  capability of self and staff through identifying current and future training and development needs. Contribute to team effectiveness by following the recruitment process when recruiting talent. Maintain  a capable high performing team and ensure an environment for optimal performance is created by  identifying talent pool through conducting career conversations; utilising the talent grid principles and  developing talent retention programmes (e.g.. rotation). Manage quality of work by ensuring process standards are implemented and continuously met and  corrective action where necessary. Drive operational improvement by identifying and implementing  appropriate solutions Minimise expenses by using cost effective processes and staying within the  operational budget Ensure turnaround times are met through processing financial transactions within the Service Level  Agreement (SLA) requirements Ensure effective management of work by adhering to stipulated  timeframes and quality delivery of work Non straight through processing of cross border and local payments remediation Facilitating the process of funds returned back to source Adherence to Service Level Agreements Internal Stakeholders engagements to remediate exceptions Prioritisation of First Call Resolution Queries – direct client impact Essential Qualifications - NQF Level Matric / Grade 12 / National Senior Certificate Preferred Qualification

Diploma: Financial Management / Diploma in Business Administration

Minimum Experience Level In depth knowledge of cross border and local outgoing and incoming payments In depth knowledge of the SWIFT framework for query resolutions Compliance and adherence to Exchange Control Rulings and Regulations. Advantageous to have experience on the internal processing systems - LSI, MCA,FACTS,GPS, GPI Tracker Understanding of the financials flows over Vostro and Nostro accounts. Awareness of the new message standards – ISO20022 Technical / Professional Knowledge Administrative procedures and systems Banking knowledge Banking procedures Business terms and definitions Data analysis Relevant regulatory knowledge Business writing skills Product Knowledge Relevant system knowledge Governance, risk and controls Behavioural Competencies Communication Collaborating Customer Focus Initiating Action Work Standards Managing Work

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Please contact the Nedbank Recruiting Team at +27 860 555 566