**Details** + **Department:** AP Digital Platform Sup + **Schedule:** 8 hour shift, Monday-Friday + **Location:** REMOTE **Benefits** Paid time off (PTO) Various health insurance options & wellness plans Retirement benefits including employer match plans Long-term & short-term disability Employee assistance programs (EAP) Parental leave & adoption assistance Tuition reimbursement Ways to give back to your community _Benefit options and eligibility vary by position. Compensation varies based on factors including, but not limited to, experience, skills, education, performance and salary range at the time of the offer._ **Responsibilities** **Intranet Solution Engineer** **Role Purpose** The Solution Engineer provides technical support for solution design and deployment for changes in the intranet environment. Additionally, the Solution Engineer supports the Manager as an SME for guidance on operational issues. The Engineer implements, manages and continuously improves platform technology and integrations with adjacent technologies. The engineer seeks to automate or eliminate repeatable tasks and reduce administrative overhead for themselves and workplace operations, including configuration variations, performance issues and security vulnerabilities. **Functional Responsibilities** + **Solution Design, Build and Deploy** + Design, develop, and maintain secure and scalable intranet solutions (Sitecore, LumApps, etc). + Customize intranet platforms to meet business requirements. + Implement features for content management, collaboration, and communication. + Supports research, planning, and recommendation of software choices to meet business needs + Validates and assists with test case development for Unit, QA and System Integration testing to ensure error-free viability of the solution in the production environment + Partners with business partners and power users to develop and oversee UAT including test case development and test results evaluation; manages defect escalation and business impact analysis + Identifies measurement criteria and metrics where appropriate to ensure that the system/solution is performing adequately according to the prescribed specifications; collaborates with Managers to review anomalies and resolve root cause of issues + Participates in planning initiatives, feasibility studies, cost/benefit analyses, new systems design, detailed project workplan and effort development, and implementation timelines + Communicates technical requirements in enough detail to IT stakeholders across domains, and conversely communicates technical solutions with BAs in non-technical terminology + Understands and follows corporate architectural guidelines, standards and policies + Collaborate with internal teams to define requirements and priorities. + Partner with content managers to ensure timely and accurate updates. + **Technical Support** + Stays abreast with industry best practices and supports continuous improvement activities to increase the cost effectiveness and/or quality of delivery of related services + Produces technical documents that describe the appropriate functions and features of services/solution + Engages users to understand symptoms, and identifies potential root causes of user issues and dissatisfaction + Integrate intranet with enterprise systems (e.g., HR, CRM, document management). + Develop and maintain automation scripts for efficient processes. + Provide technical support for intranet users across the organization. + Create user documentation and conduct training sessions. + Gather feedback to enhance user experience and functionality. + Manage user roles, permissions, and group structures to ensure secure and appropriate access. **Leadership/Interpersonal Skills** + Facilitates resolution of issues through creative solutioning, open exchange of information and viewpoints and influence; uses negotiation skills when appropriate + Listens carefully to understand various points of view and conveys understanding of the comments and questions of others + Writes clearly and succinctly in a variety of communication settings and styles while tailoring the messaging based on audience + Builds trust and respect with key stakeholders and gains support for change + Demonstrates proactive behaviors and self-management techniques, including but not limited to, working efficiently, demonstrating adaptability and setting goals + Brings appropriate individuals together to accomplish business objectives; facilitate access to critical competencies; knows who to call/involve **Qualifications: Education and Work Experience** + BS in Computer science, engineering or related field or an equivalent combination of education and/or experience + 5+ years of experience in designing and deploying intranet-specific technical solutions in a large-scale complex environment + Certifications with major system vendors are desirable (e.g., Google, Microsoft) + Advanced experience with intranet and document management platforms, including LumApps, AODocs, Sitecore, SharePoint, and Google + Experience with application branding and visual design development, and widget and business application integrations + Experience working with systems center operations manager, app add-ins, search connectors, API connectors and Microsoft/Google add-ons + Experience developing custom workflows and scripts to provide maximum automation + Experience with software analysis tools for: activity diagrams, business use cases, business rules, and system level features + Experience with various programming languages, including PowerShell, Python, HTML, CSS, BigQuery, etc is preferred + Healthcare provider industry experience is preferred **Complexity of Work** + Within scope of job, requires critical thinking skills, decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment \#ascension #AT #LI **Requirements** Education: + High School diploma equivalency with 2 years of cumulative experience OR Associate's degree/Bachelor's degree OR 4 years of applicable cumulative job specific experience required. **Additional Preferences** No additional preferences. **Why Join Our Team** When you join Ascension, you join a team of over 134,000 individuals across the country committed to a Mission of serving others and providing compassionate, personalized care to all. Our inclusive culture, continuing education programs, career coaches and benefit offerings are just a few of the resources and tools that team members can use to create a rewarding career path. In fact, Ascension spent nearly $46 million in tuition assistance alone to support associate growth and development. If you are looking for a career where you can grow and make a difference in your community, we invite you to join our team today. **Equal Employment Opportunity Employer** Ascension will provide equal employment opportunities (EEO) to all associates and applicants for employment regardless of race, color, religion, national origin, citizenship, gender, sexual orientation, gender identification or expression, age, disability, marital status, amnesty, genetic information, carrier status or any other legally protected status or status as a covered veteran in accordance with applicable federal, state and local laws. For further information, view the EEO Know Your Rights (English) (https://www.eeoc.gov/sites/default/files/2022-10/22-088\_EEOC\_KnowYourRights\_10\_20.pdf) poster or EEO Know Your Rights (Spanish) (https://www.eeoc.gov/sites/default/files/2022-10/22-088\_EEOC\_KnowYourRightsSp\_10\_20.pdf) poster. As a military friendly organization, Ascension promotes career flexibility and offers many benefits to help support the well-being of our military families, spouses, veterans and reservists. Our associates are empowered to apply their military experience and unique perspective to their civilian career with Ascension. Pay Non-Discrimination Notice (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp\_%20English\_formattedESQA508c.pdf) Please note that Ascension will make an offer of employment only to individuals who have applied for a position using our official application. Be on alert for possible fraudulent offers of employment. Ascension will not solicit money or banking information from applicants. **E-Verify Statement** This employer participates in the Electronic Employment Verification Program. Please click the E-Verify link below for more information. E-Verify (https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify\_Participation\_Poster\_ES.pdf)