Emerson’s 130+ years of history have been filled with achievements and challenges that have driven innovative thinking and bold transformations, molding us into the company we are today. By joining us as a Specialist I, Customer Support, you will provide excellent support regarding customer support.

In this capacity, you will act as a frontline in giving solutions to customers through emails. This gives you a very vital role in helping drive growth platforms and supporting operational pillars while striving for long-term value creation.

If this sounds like a perfect fit for you, apply now and join our team in Mandaluyong City, Philippines! Majority of the roles are currently in a hybrid working setup, and company-provided IT assets are given on your first day. Enjoy our market-competitive pay, comprehensive benefits package, well-being programs, and career development opportunities.

In This Role, Your Responsibilities Will Be:

To navigate effectively within multiple tools, receivable systems, and internal processes (SAP, Oracle, Salesforce, etc.). To enter data, orders, and items into the Business System and generate purchase requisitions. To handle and create new accounts in Salesforce. To provide official quotations to customers. To attend meetings with other functional groups to discuss operations, process updates, issues, and challenges. To acknowledge customer complaints in emails, calls, and chats and provide solutions to customers.

Who You Are:

You have a strong drive for results and exhibit passion and enthusiasm to get things done. You can efficiently carry out tasks independently and generate accurate, high-quality results. You are proactive and highly innovative in approaching problem-solving. You can proficiently communicate ideas and influence both internal and external customers. You're interpersonally savvy and able to collaborate and efficiently work with people at any level.

For This Role, You Will Need:

Bachelor’s degree in any 4-year course. 6 months of relevant experience in customer support. Proficiency in Microsoft Office applications. Excellent communication and typing skills.

Preferred Qualifications that Set You Apart:

1 year of experience using Salesforce or similar CRMs is a plus. Experience in using Salesforce and Oracle is a plus.

 

Our Offer to You:

Make a difference with the work you do.

By joining Emerson, you'll be part of a versatile, dedicated team of motivated professionals who share a collective passion for progress and excellence.

At Emerson, we are committed to creating a global workplace that supports diversity and embraces inclusion. We attract, develop, and retain outstanding people in an inclusive environment where all employees can reach their greatest potential.

Join us and be part of a proud and thriving organization that values its people. Enjoy our market-competitive pay and benefits package, including food and transportation allowances, comprehensive insurance coverage, retirement benefits, and more. We invest in your growth with career development programs and reward your achievements through merit-based increases. We provide exceptional healthcare coverage for you and your loved ones, as well as paid leaves and tuition reimbursement for approved programs. Our well-being programs, exciting business travel opportunities, safe working environment, and commitment to social responsibility ensure you thrive personally and professionally. Be part of a team that not only values your contributions but also cares about your growth, well-being, and success. Let's take the leap and experience a fulfilling career with us. Let's Go!

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