Title: Specialist I, PI Reports to: Senior Manager and Managers of PI Team Location: Holland, MI LG Energy Solution Michigan Inc. (LGESMI) develops and manufactures large lithium-ion polymer batteries and modules for electric vehicle (EV) and energy storage applications. Come join the leader in advanced EV batteries! www.lgenergymi.com Summary: In this role, you will work with Process Innovation team in the business site and is responsible for managing and supervising the ongoing IT-related tasks and projects per business needs. Responsibilities: + IT support including troubleshooting, management and set-up of related hardware and software + Serve as the first point of contact for users seeking technical assistance over the phone or email + Perform troubleshooting through diagnostic techniques and pertinent questions + Walk the users through the problem-solving process + Direct unresolved issues to the next level of support personnel + Record events and problems and their resolution in logs + Follow-up and update user status and information + Determine the best solution based on the issue and details provided by users + Provide accurate information on IT products or services + Identify and suggest possible improvements on procedures + Maintain user and data security Activities Qualifications: + Bachelor's Degree in related field or experience equivelant to a degree + Proven experience as a help desk technician or other similar customer support role + Good understanding of computer systems, mobile devices and other tech products + Ability to diagnose and resolve basic technical issues + Customer oriented + Ability to lift, move, and set-up IT equipment up to 40 lbs while standing and/or kneeling + Equipment Use: Windows 7, 10, MS Office 2013, Mobile OS (Android and iOS) + Overtime required when necessary, including unplanned work for emergencies + Korean Language Preferred Experience: + 1-3+ years of experience in Information Technology, Manufacturing Systems, or related field + Data Analysis Projects & Production System projects experience preferred Skills: + Excellent communication skills + Ability to work flexible hours as needed to support entire production team and HQ